Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Stuckey

Huntingdon

Summary

Dynamic Benefits Associate at AFLAC with a proven track record in customer engagement and relationship building. Enhanced client retention through strategic follow-ups and insightful policy reviews, driving sales revenue growth. Skilled in problem-solving and effective team collaboration, I thrive in fast-paced environments while consistently exceeding targets.

Overview

11
11
years of professional experience

Work History

Benefits Associate

AFLAC
09.2024 - Current
  • Enhanced client retention with consistent follow-ups and timely policy reviews.
  • Demonstrated expertise in diverse product offerings including life and health insurance to strengthen customers insurance portfolio.
  • Delivered informative presentations at local community events highlighting the benefits of insurance products.
  • Boosted sales revenue by identifying and targeting potential clients through market research and networking events.
  • Maintained detailed records of all interactions with prospects and clients using CRM software, ensuring accurate reporting of sales activities.
  • Expanded client base through strategic prospecting efforts such as cold calling, attending community events, and leveraging social media platforms.

Wheeled Vehicle Mechanic (91B)

Army National Gaurd
09.2016 - 09.2024
  • Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
  • Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
  • Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
  • Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.

Service Manager

MHC Kenworth
05.2021 - 08.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Service Advisor

MHC Kenworth
04.2018 - 05.2021
  • Educated customers on proper vehicle maintenance, developing long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Operations Dispatcher

TMG Transport
04.2014 - 04.2018
  • Contributed to cost reduction efforts by optimizing vehicle routing, minimizing idle time, and reducing fuel consumption.
  • Actively monitored real-time data feeds for any potential delays or disruptions in service while anticipating necessary adjustments in resource allocation accordingly.
  • Performed regular audits of dispatch records to ensure accuracy and completeness, identifying areas for improvement as needed.
  • Streamlined communication between departments with thorough documentation of dispatcher actions and timely updates.
  • Maximized on-time performance by closely monitoring schedules, reallocating resources, and adjusting routes as needed.
  • Coordinated effectively with maintenance teams to schedule routine inspections and minimize downtime due to equipment malfunctions or repairs.

Education

High School Diploma -

Milan High School
Milan, TN
05-2013

Skills

  • Customer Engagement
  • Effective Team Collaboration
  • Deadline-Oriented Planning
  • Problem-solving skills
  • Relationship building
  • Outgoing personality
  • Goal oriented

Timeline

Benefits Associate

AFLAC
09.2024 - Current

Service Manager

MHC Kenworth
05.2021 - 08.2024

Service Advisor

MHC Kenworth
04.2018 - 05.2021

Wheeled Vehicle Mechanic (91B)

Army National Gaurd
09.2016 - 09.2024

Operations Dispatcher

TMG Transport
04.2014 - 04.2018

High School Diploma -

Milan High School
Taylor Stuckey