Taylor Stuckey
Huntingdon
Summary
Dynamic Benefits Associate at AFLAC with a proven track record in customer engagement and relationship building. Enhanced client retention through strategic follow-ups and insightful policy reviews, driving sales revenue growth. Skilled in problem-solving and effective team collaboration, I thrive in fast-paced environments while consistently exceeding targets.
Overview
11
11
years of professional experience
Work History
Benefits Associate
AFLAC
09.2024 - Current
- Enhanced client retention with consistent follow-ups and timely policy reviews.
- Demonstrated expertise in diverse product offerings including life and health insurance to strengthen customers insurance portfolio.
- Delivered informative presentations at local community events highlighting the benefits of insurance products.
- Boosted sales revenue by identifying and targeting potential clients through market research and networking events.
- Maintained detailed records of all interactions with prospects and clients using CRM software, ensuring accurate reporting of sales activities.
- Expanded client base through strategic prospecting efforts such as cold calling, attending community events, and leveraging social media platforms.
Wheeled Vehicle Mechanic (91B)
Army National Gaurd
09.2016 - 09.2024
- Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
- Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
- Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
Service Manager
MHC Kenworth
05.2021 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Advisor
MHC Kenworth
04.2018 - 05.2021
- Educated customers on proper vehicle maintenance, developing long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Operations Dispatcher
TMG Transport
04.2014 - 04.2018
- Contributed to cost reduction efforts by optimizing vehicle routing, minimizing idle time, and reducing fuel consumption.
- Actively monitored real-time data feeds for any potential delays or disruptions in service while anticipating necessary adjustments in resource allocation accordingly.
- Performed regular audits of dispatch records to ensure accuracy and completeness, identifying areas for improvement as needed.
- Streamlined communication between departments with thorough documentation of dispatcher actions and timely updates.
- Maximized on-time performance by closely monitoring schedules, reallocating resources, and adjusting routes as needed.
- Coordinated effectively with maintenance teams to schedule routine inspections and minimize downtime due to equipment malfunctions or repairs.
Education
High School Diploma -
Milan High School
Milan, TN05-2013
Skills
- Customer Engagement
- Effective Team Collaboration
- Deadline-Oriented Planning
- Problem-solving skills
- Relationship building
- Outgoing personality
- Goal oriented
Timeline
Benefits Associate
AFLAC
09.2024 - Current
Service Manager
MHC Kenworth
05.2021 - 08.2024
Service Advisor
MHC Kenworth
04.2018 - 05.2021
Wheeled Vehicle Mechanic (91B)
Army National Gaurd
09.2016 - 09.2024
Operations Dispatcher
TMG Transport
04.2014 - 04.2018
High School Diploma -
Milan High School
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