TAYLOR SUTTON

Resolved customer inquiries through efficient call and chat support, ensuring mutual satisfaction.

Provided accurate information and solutions in response to customer requests.

Guided new hires by shadowing and offering constructive feedback to Training Leadership.

Communicated any concerns regarding new hires promptly to Training Leadership.

• Provided assistance with account information and financial tasks via in-person, phone, and drive-thru services.
• Promoted customer satisfaction through a patient demeanor and positive attitude.
• Conducted payment services and credit checks, guaranteeing accuracy in monetary transactions.

• Facilitated new account openings for customers while linking them to loan officers and account managers.
• Implemented strict adherence to opening and closing procedures, including night drops.
• Verified accuracy and timeliness of financial transactions and information.
• Monitored ATM performance, ensuring availability and timely replenishment for users.