Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Windsor

Hospitality Professional
Burns

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Big Bad Breakfast
07.2024 - Current
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Assisted in recruiting, hiring and training of team members.

Bartender/Server

Loews Hotels
08.2023 - 11.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Bartender/Server

A.Ray Hospitality
12.2017 - 08.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Bartender/Server

Buffalo Wild Wings
09.2015 - 12.2017
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Associate of Applied Science - Business Management

Nashville State Community College
Nashville, TN
05.2001 -

Skills

    Employee relations

    Operations management

    Strategic planning skill

    Team leadership expertise

    Staff management

    Training and development background

    KPI tracking

    Customer relations

    Customer service

    Inventory management

    Reliability

    Problem-solving aptitude

Timeline

Assistant General Manager

Big Bad Breakfast
07.2024 - Current

Bartender/Server

Loews Hotels
08.2023 - 11.2024

Bartender/Server

A.Ray Hospitality
12.2017 - 08.2023

Bartender/Server

Buffalo Wild Wings
09.2015 - 12.2017

Associate of Applied Science - Business Management

Nashville State Community College
05.2001 -

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Taylor WindsorHospitality Professional