Taylor Wopat
Nashville
Summary
Dynamic and results-driven professional with extensive experience at Four Seasons Hotels and Resorts and Walt Disney World. Proven expertise in sales growth and team development, while leveraging communication skills. Recognized for implementing innovative training programs that enhanced staff performance and guest satisfaction, while effectively managing operational costs while boosting revenue.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Private Dining Sales
Self Employed Services
01.2022 - Current
- Self-motivated Sommelier, with a strong sense of personal responsibility to exceed expectations.
- Engaged with clients to drive sales growth.
- Created wine menu pairings to achieve clients personal style.
- The ability to excel in rapidly changing environments while leading by example.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations- flexibility with client requests and can bring visions to life.
- Excellent communication skills, both verbal and written.
Restaurant General Manager
Four Seasons Hotels and Resorts / Walt Disney World
03.2016 - 05.2024
- Carefully interviewed, selected, trained, and supervised staff for both the Orlando Four Seasons as well as the opening team for the Nashville Four Seasons team.
- Managed all aspects of daily operations, including budgets/cost for beverage inventory and ordering, daily business miscellaneous, menu builds and labor.
- Effectively managed labor costs by monitoring productivity levels among servers, bartenders and staff by making strategic scheduling decisions.
- Addressed guest concerns promptly and professionally while leading by example. Also encouraged my team to take ownership in guest situations with awareness of product and guest.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities. Including wine training, cocktail classes and Forbes training.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes for the Four Seasons Nashville, providing comprehensive training that promoted retention and a strong understanding of the Four Seasons culture.
- Evaluated performance metrics regularly by identifying areas for improvement with launching new menu items with fresh, trendy and appealing offerings resulting in increased sales.
- Prepared restaurant cost analysis business plan by reviewing demands, analyzing competitors and assisted with developing projections on new menu ideas.
Merchandising Specialist
Walt Disney World Resort
01.2012 - 02.2016
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Developed partnerships with internal groups such as packaging, visual, and e-commerce.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Boosted team performance through training sessions on visual merchandising techniques and best practices.
Education
Business Management
University of Tennessee
Knoxville, TNSkills
- Forbes Training
- Excellent communication
- Multitasking Abilities
- Active listening
- Problem resolution
- Verbal communication
- Sommelier
Certification
- Level 1 Sommelier
- Forbes Trained
Timeline
Private Dining Sales
Self Employed Services
01.2022 - Current
Restaurant General Manager
Four Seasons Hotels and Resorts / Walt Disney World
03.2016 - 05.2024
Merchandising Specialist
Walt Disney World Resort
01.2012 - 02.2016
Business Management
University of Tennessee
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