- Snowboarding
- Crafting and DIY Projects
- Drawing and Painting
- Road Trips
- Watching Movies and TV Shows
Teagan Watson
Jefferson City
Summary
Dynamic customer service professional with proven expertise at Ole Smoky Moonshine Distillery, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and product sales, I consistently contributed to sales growth by upselling tailored solutions, ensuring a superior customer experience while maintaining professionalism in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ole Smoky Moonshine Distillery
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services
- explained history of moonshine
- product knowledge
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Carters Oshkosh
10.2019 - 07.2021
- Cash Handling
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
School Diploma
Grainger High School
Rutledge, TN05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Call management
- Product sales
- Sales expertise
Interests
Timeline
Customer Service Representative
Ole Smoky Moonshine Distillery
07.2021 - Current
Customer Service Representative
Carters Oshkosh
10.2019 - 07.2021
School Diploma
Grainger High School
Similar Profiles
Keroly Lisbeth PooleKeroly Lisbeth Poole
Bottling Line Operator /Production Line Leader at Ole Smoky Moonshine DistilleryBottling Line Operator /Production Line Leader at Ole Smoky Moonshine Distillery
Heather WoodleeHeather Woodlee
Bar Tender/Tasting Guide at Ole Smoky Moonshine DistilleryBar Tender/Tasting Guide at Ole Smoky Moonshine Distillery
Austin FergusonAustin Ferguson
Key Holder Supervisor at Ole Smoky Moonshine DistilleryKey Holder Supervisor at Ole Smoky Moonshine Distillery
Kate KampeterKate Kampeter
FBO at Grant ShorthoseFBO at Grant Shorthose
Haleigh GarrettHaleigh Garrett
Busser at Olive GardenBusser at Olive Garden