Summary
Overview
Work History
Education
Skills
Education and Training
References
Certification
Languages
Timeline
Generic

TEAUNA KOONCE

Jackson,tn

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA

Christian Care Center of Medina
08.2024 - Current
  • Supported mobility exercises to enhance patient physical well-being.
  • Operated electronic health records system to update patient information accurately.
  • Communicated effectively with healthcare team to coordinate patient care plans.
  • Employed infection control protocols to maintain sterile environment.
  • Monitored vital signs and reported significant changes to nursing staff.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Documented patient information and care activities in electronic health record.
  • Supported needs of 200+ residents under long-term care.

Claims Specialist

Advance Call Center Technologies
04.2021 - 04.2024
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Processed payments for valid claims according to established procedures.
  • Compiled data from multiple sources for reporting purposes.
  • Interpreted legal documents related to claims processing such as contracts and policy language.
  • Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
  • Answered 100+ calls daily.
  • Resolved disputes between claimants and providers through negotiation.
  • Collaborated with other departments within the organization to resolve issues related to claims processing.

CSR, Sales

Walmart
03.2020 - 04.2021
  • Greeted customers and provided excellent customer service.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Organized merchandise in the store for easy access by customers.
  • Provided information about products and services to customers.
  • Assisted customers in locating items within the store.
  • Operated a cash register to accurately process sales transactions.
  • Stocked shelves and maintained product displays.
  • Maintained a clean and organized work area throughout the shift.
  • Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.

Certified Nursing Assistant

Maplewood Health Care Center
09.2018 - 03.2020
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Rehabilitation Technician

Vanderbilt Stallworth Rehabilitation Hospital
10.2016 - 07.2018
  • Assisted physical therapists with patient treatments and exercises.
  • Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes.
  • Maintained records of patient progress in accordance with departmental policies and procedures.
  • Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate, and oxygen saturation levels.
  • Performed cleaning duties for the treatment area including disinfecting equipment after each use.
  • Assisted with patient transfers from bed to wheelchair or other mobility device.
  • Administered therapeutic modalities such as hot and cold packs, electrical stimulation, ultrasound, paraffin baths and traction.
  • Helped patients follow through on physician-prescribed exercise routines at home or in a facility setting.

Education

GED -

Care Center

Skills

  • Documentation Review
  • Compliance Management
  • Insurance Knowledge
  • Policy Interpretation
  • Claims Investigation
  • Microsoft Office
  • Data Entry
  • Teamwork and Collaboration
  • Eligibility Determination
  • Customer Service
  • Critical Thinking
  • Medicaid Knowledge
  • Active Listening
  • Electronic Authorization Processing
  • Database Management
  • Inbound/Outbound Calling
  • HIPAA
  • Claims
  • Patient care
  • Feeding assistance
  • Basic life support
  • Emotional support
  • Patient transfers
  • Safety precautions
  • Geriatric care
  • Direct patient care

Education and Training

other

References

References available upon request.

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

English

Timeline

CNA

Christian Care Center of Medina
08.2024 - Current

Claims Specialist

Advance Call Center Technologies
04.2021 - 04.2024

CSR, Sales

Walmart
03.2020 - 04.2021

Certified Nursing Assistant

Maplewood Health Care Center
09.2018 - 03.2020

Rehabilitation Technician

Vanderbilt Stallworth Rehabilitation Hospital
10.2016 - 07.2018

GED -

Care Center

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TEAUNA KOONCE