Tegan Pope
Waynesboro
Summary
Experienced with comprehensive family support services, focusing on individualized care plans and resource coordination. Utilizes strong communication and crisis intervention skills to assist families in navigating complex challenges. Knowledge of community resources and case management to ensure families receive holistic support.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work History
Case Manager
Corecivic Inc.
Clifton
01.2025 - Current
- Coordinated case management services for diverse populations in correctional settings.
- Developed individualized treatment plans based on client assessments and needs.
- Facilitated communication between clients, families, and correctional staff.
Family Support Specialist
Centerstone
07.2024 - 07.2025
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Conducted assessments to identify family needs and develop support plans.
- Educated families about available programs and eligibility requirements for services.
Eligibility Assistant
Department of Human Services
04.2023 - 07.2024
- Maintained detailed records of client interactions, inputting accurate data into case management software systems for future reference.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
Correctional Officer
Lewis County Jail
04.2022 - 04.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Sales Associate
AutoZone
08.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NHSkills
- Individualized service planning
- Professional boundaries
- Self-awareness
- Community resources
- Care plan intervention
- Customer Service
- Willingness to learn
- Assessments
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Active listening
- Case management
- Family support services
Timeline
Case Manager
Corecivic Inc.
01.2025 - Current
Family Support Specialist
Centerstone
07.2024 - 07.2025
Eligibility Assistant
Department of Human Services
04.2023 - 07.2024
Correctional Officer
Lewis County Jail
04.2022 - 04.2023
Sales Associate
AutoZone
08.2018 - 06.2019
Bachelor of Arts - Human Services
Southern New Hampshire University