Telena Bowling
Oliver Springs,TN
Summary
Dedicated Case Manager-Investigator with expertise in crisis intervention and personalized service planning. Proven ability to enhance client outcomes through effective case management and thorough documentation.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
Case Manager-Investigator
Tennessee Department Of Children's Services
12.2019 - Current
- Coordinated multidisciplinary team meetings to assess and address client needs.
- Developed personalized service plans in collaboration with families and service providers.
- Monitored client progress and adjusted strategies to ensure optimal outcomes.
- Provided crisis intervention support, effectively managing high-stress situations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assessed community needs and identified resources for social and community service programs.
- Conducted thorough investigations into child welfare cases to ensure compliance with state regulations.
Client Services Manager
Senior Helpers
06.2014 - 08.2019
- Led client onboarding processes, ensuring comprehensive understanding of services offered.
- Developed and implemented training programs for new team members, enhancing service delivery quality.
- Streamlined communication channels between clients and caregivers, improving response times and satisfaction levels.
- Analyzed client feedback to identify areas for service enhancement, driving strategic improvements.
- Managed scheduling systems to optimize caregiver assignments based on client requirements and availability of approximately 30-40 staff members.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Managed client and employee conflict to a resolution or compromising point.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Licensed Physical Therapist Assistant
Amedisys Home Health
12.2012 - 01.2016
- Collaborated with physical therapists to implement individualized patient care plans.
- Assisted in evaluating patient progress and adjusting treatment protocols as needed.
- Educated patients and families on therapeutic exercises and home care strategies.
- Monitored vital signs and documented patient responses during therapy sessions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
- Upheld strict compliance with all federal, state, and facility regulations to ensure safety and ethical care for patients.
- Increased functional independence for patients by utilizing adaptive equipment and teaching proper usage techniques.
- Documented patient progress accurately, ensuring clear communication between all members of the rehabilitation team.
Licensed Physical Therapist Assistant
Girling Home Health Care
06.2007 - 12.2012
- Communicated with physicians to provide updates on patient care.
- Collaborated with physical therapists to develop individualized treatment plans for optimal patient outcomes.
- Optimized scheduling processes through effective time management skills, reducing wait times for appointments.
- Answered questions from patients via email, phone, and in person.
- Prevented re-hospitalization rates by identifying potential barriers to recovery at home during discharge planning meetings.
- Improved patient balance and coordination through specialized training programs focused on proprioceptive and vestibular systems.
Education
Bachelor of Science - Organizational Management
Tusculum College
12-2009
Associate of Applied Science - Physical Therapist Assisting
Roane State Community College
05-1994
Skills
- Problem-solving
- Time management
- Case documentation
- Documentation and reporting
- Organization and multitasking
- Email and telephone etiquette
- Care coordination
- Community resources
- Case planning
- Documentation proficiency
- Records management
- Data entry and analysis
- Crisis intervention
- MS office
- Social work
- Spanish lessons-elementary proficient
Certification
CPR/First Aid
Languages
English
Spanish
Languages
1,5
Timeline
Case Manager-Investigator
Tennessee Department Of Children's Services
12.2019 - Current
Client Services Manager
Senior Helpers
06.2014 - 08.2019
Licensed Physical Therapist Assistant
Amedisys Home Health
12.2012 - 01.2016
Licensed Physical Therapist Assistant
Girling Home Health Care
06.2007 - 12.2012
Bachelor of Science - Organizational Management
Tusculum College
Associate of Applied Science - Physical Therapist Assisting
Roane State Community College