Tenielle Smith
Cleveland
Summary
Dedicated and detail-oriented admissions professional with years of experience supporting student application processes, engaging with prospective students, and institutional compliance as an assistant to Admissions. Proven track record of streamlining administrative workflows, ensuring accurate student data entry, and providing exceptional support to both prospective and current students. Adept at maintaining FERPA compliance, collaborating across departments, and utilizing student information systems to support enrollment objectives. Seeking to leverage comprehensive understanding of academic policies and a strong commitment to student service in the role of Registrar, where organizational excellence and data integrity are paramount.
Overview
10
10
years of professional experience
Work History
Assistant to Director of Admissions
Pentecostal Theological Seminary
12.2021 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Enter and update applicant information in database system (Populi).
- Process and organize incoming applications and supporting documents (transcripts, test scores, recommendation letters, etc.).
- Track application statuses and notify relevant staff of missing or incomplete items.
- Assist in planning and organizing campus visits, open houses, and other admissions events.
- Assist in planning and organizing campus visits, open houses, and other admissions events.
- Collaborate with other departments (e.g., Financial Aid, Registrar) to support admissions processes.
- Provide administrative support for admissions committees and staff meetings.
- Assist with special projects or seasonal tasks, such as updating marketing materials.
- Oversaw institution social media and curated content
Customer Service Specialist
Check Into Cash, Corporate
04.2021 - 10.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Residential Coach, Assistant to HR
Embark Behavioral
10.2020 - 04.2021
- Monitor and guide residents’ daily routines (waking up, hygiene, meals, bedtime).
- Ensure adherence to schedules and structured activities.
- Provide consistent supervision to ensure safety and prevent dysregulation or impulsive behavior
- Implement and reinforce individualized behavior plans.
- Use positive reinforcement and consistent consequences to encourage appropriate behavior.
- De-escalate situations using trained techniques (e.g., verbal de-escalation, trauma-informed care).
- Model and teach emotional regulation and coping strategies.
- Worked with Human Resource department to implement training program as this was a start up company.
Lead Pastor
Church of God, State of Tennessee
03.2020 - 10.2020
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Provided spiritual care through visitation, counseling, and prayer.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship, and service opportunities.
Administrative Assistant, Young Adult Pastor
South Cleveland Church of God
02.2015 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Bachelor of Science - Pastoral Ministry And Theology
Lee University
Cleveland, TN05-2013
Skills
- Data entry
- Counseling and advice
- Teamwork and collaboration
- Strategic planning
- Relationship building
- Document control
- Flexibility and adaptability
- Office administration
- Administrative duties
- Workflow optimization
- Marketing assistance
- Scheduling coordination
- Record management
Timeline
Assistant to Director of Admissions
Pentecostal Theological Seminary
12.2021 - Current
Customer Service Specialist
Check Into Cash, Corporate
04.2021 - 10.2021
Residential Coach, Assistant to HR
Embark Behavioral
10.2020 - 04.2021
Lead Pastor
Church of God, State of Tennessee
03.2020 - 10.2020
Administrative Assistant, Young Adult Pastor
South Cleveland Church of God
02.2015 - 03.2020
Bachelor of Science - Pastoral Ministry And Theology
Lee University
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