Teona Reynolds
Lebanon
Summary
Dynamic EMR Troubleshooter with extensive experience at FedEx Supply Chain, adept at diagnosing and resolving complex hardware issues. Proven ability in network troubleshooting and effective communication, ensuring cost-efficient repairs. Recognized for cross-training in multiple roles, enhancing operational efficiency and team collaboration. Looking for full time position to enhance my skills, gain more knowledge and experience.
Overview
13
13
years of professional experience
Work History
EMR-Troubleshooter/GDO
FedEx Supply Chain
08.2020 - Current
Troubleshoot and diagnose hardware and software issues for a wide range of systems. (Notebooks,Desktops,LFF)
Able to run production in Burn area to fill in position if needed. Diagnose and determine issues with systems that are routed to EMR for repair.
EMR 3-EMR Tech/GDO
FedEx Supply Chain
03.2015 - 08.2020
Responsible for tearing down and replacing parts in various notebook systems. Troubleshooting ,diagnosing to determine the most cost effective way to repair hardware. Cross trained in GDO Pc Doc,Burn and Troubleshooting positions.
EMR 1/DFS
FedEx Supply Chain
01.2012 - 03.2015
Prepared various Notebook and Desktop Systems for repair. Gained knowledge and experience in Burn,Packout and Pc Doctor.
Education
Lebanon High School
Lebanon, TN05-2008
Skills
- Hardware troubleshooting
- Troubleshooting
- PC Doctor
- EMR
- Burn
Accomplishments
May 2018- Teammate Of The Month for dependability and deep commitment to the company.
November 2019-Bravo Zulu for EOQ single person push of 90 system to Finished Goods increasing production by 400%.
March 2025- Teammate Of The Month for hard work and reliability.
Timeline
EMR-Troubleshooter/GDO
FedEx Supply Chain
08.2020 - Current
EMR 3-EMR Tech/GDO
FedEx Supply Chain
03.2015 - 08.2020
EMR 1/DFS
FedEx Supply Chain
01.2012 - 03.2015
Lebanon High School
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