Teonna Vazquez

Processed incoming mail and packages for timely distribution to staff.

Supported office staff with data entry tasks using Google Docs and other systems.

Assisted with filing documents and maintaining records.Maintained an organized filing system of paper documents.

Inputted data into spreadsheets for tracking purposes.

Assisted customers with inquiries and resolved issues promptly. Maintained accurate records of customer interactions in the CRM system.

Collaborated with team members to improve customer retention strategies. Participated in training sessions to enhance product knowledge and service skills.

Educated customers on product features and benefits during support calls. Assessed customer needs and provided appropriate solutions.

Processed mortgage applications using loan processing software efficiently. Reviewed financial documents for accuracy and compliance with regulations.

Communicated with clients to gather additional information, resolve issues, and respond to inquiries regarding loan status.

Maintained organized records of all loan files and correspondence. Updated loan status in the system regularly for team visibility.

Submitted completed loan packages to underwriting department for approval or denial decisions.