TeQuilla Eskridge
Memphis
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
ChenMed
2024 - Current
- Coordinated patient scheduling and follow-up to enhance clinic efficiency.
- Assisted in administering vaccinations and minor procedures under physician supervision.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment protocols and preventive healthcare measures.
- Collaborated with multidisciplinary teams to streamline patient care processes.
- Managed inventory of medical supplies, ensuring availability for clinical operations.
- Trained new staff on office procedures and best practices for patient interaction.
Customer Service Expert
CareCentrix Inc.
01.2023 - 2024
- Enhance customer satisfaction through effective communication and resolution of inquiries.
- Strengthen collaboration with healthcare providers, leading to improve patient care continuity.
- Improve response times to customer inquiries, enhancing overall service delivery.
- Consistently resolve complex patient issues by utilizing cross-functional expertise.
- Identify and resolve recurring patient concerns, leading to more streamlined service processes and reduced escalations.
- Proactively address patient feedback, implanting improvements that enhanced the overall patient experience.
- Remote
Medical Assistant
The Green Clinic, P.C.
01.2021 - 01.2023
- Assess physical conditions of patients to aid in diagnosis or treatment.
- Dispose of biomedical waste in accordance with standards.
- Interview patients to gather medical information.
- Record vital statistics or other medical health information to patients.
- Collect biological specimens from patients.
- Prepare patient treatment areas for use.
- Administer basic health care or medical treatments.
- Conduct diagnostic tests to determine patient health.
- Schedule patient procedures or appointments.
Lead Medical Assistant
CareMore Health Anthem Inc.
01.2020 - 01.2021
- Specialize in communication skills to increase time with patients and their medical needs.
- Evaluate patient care needs, prioritize treatment, and maintain patient flow.
Front Desk Receptionist
MSK Group P.C.
01.2018 - 01.2020
- Assures the readiness of the reception area and have all front desk services fully operational at the start of business hours.
- Verify insurance coverage for all new patients and monitor existing patients’ coverage for potential changes.
- Maintain and organize medial and financial documentation and scan information into database.
- Respond to patient inquires and problems via telephone and face-to-face; resolve issues and relay information to care providers.
Medical Assistant
Christ Community Health Services
01.2017 - 01.2018
- Worked directly with MD assisting with minor procedures performed.
- Collected specimens and thoroughly prepared them for outside lab.
- Triage new and follow up patients. Successfully assists patients with venipunctures, injections, and onsite lab testing (i.e. Strep, Flu, RSV).
Medical Assistant/On-Site Manager
Care Here
01.2016 - 01.2017
- Delivered world class patient care in a collaborative environment.
- Engaged patients to make positive changes that overall improved their health.
- Safely secured patient PH and maintained patient confidence by completing and safeguarding medical records.
- Excelled in combined administrative and clerical functions, including customer service, patient scheduling, and inventory management.
- Assisted patients to examination rooms and prepared them for physician.
Direct Care Staff Member/Medical Assistant
Christ Community Health Services
01.2015 - 01.2016
- Worked closely with clients, staff, and families to ensure clients are cared for in a safe, clean, and positive environment.
- Administered medication per instructions and developed systems to ensure patients.
- Encouraged patients with eating disorders to eat better and overcome their depression stage.
Education
Diploma/Certification - Medical Assistant Program
CONCORDE CAREER COLLEGE
01-2009
No Degree - General Studies
Maryville University of Saint Louis
St. Louis, MO01-2020
No Degree - Gender Studies
Southwest Tennessee Community College
Memphis, TN01-2018
Skills
- Patient Care
- Administering Injections
- Documentation
- Exam Room Prep
- ICD 10 Code Entry
- Medical Inventory Management Skills
- HIPAA Compliance
- Risk Management Plans
- Time Management
- Compassionate
- Detail-Oriented
- Coordination
- Complex Problem Solving
- Judgement and Decision Making
- Social Perceptiveness
- Administrative and Clerical
- Adaptability/Flexibility
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Ten Key by Touch
- BLS/CPR Certified
- EKG/EHR Software
- Calendar and Scheduling Software
- Document Management Software
- Electronic Mail Software
- Medical Software
- Operating System Software
ADDITIONAL INFORMATION
- Documenting/Recording Information- Highly skilled in entering, transcribing, recording, storing, and maintaining information in written or electronic/magnetic form.
- Processing Information- Highly skilled in compiling, coding, categorizing, calculating, tabulating, auditing, and verifying information or data.
- Training and Teaching Others- Highly skilled in identifying the educational needs of others, developing formal educational or training programs or classes, and teaching and instructing others.
- Establishing and Maintaining Interpersonal Relationships- Highly skilled in developing constructive and cooperative working relationships with others and maintaining them over time.
Timeline
Customer Service Expert
CareCentrix Inc.
01.2023 - 2024
Medical Assistant
The Green Clinic, P.C.
01.2021 - 01.2023
Lead Medical Assistant
CareMore Health Anthem Inc.
01.2020 - 01.2021
Front Desk Receptionist
MSK Group P.C.
01.2018 - 01.2020
Medical Assistant
Christ Community Health Services
01.2017 - 01.2018
Medical Assistant/On-Site Manager
Care Here
01.2016 - 01.2017
Direct Care Staff Member/Medical Assistant
Christ Community Health Services
01.2015 - 01.2016
Medical Assistant
ChenMed
2024 - Current
Diploma/Certification - Medical Assistant Program
CONCORDE CAREER COLLEGE
No Degree - General Studies
Maryville University of Saint Louis
No Degree - Gender Studies
Southwest Tennessee Community College