Terence Hilton Jr.
Clarksville
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in HRIS software and organizational management.
Overview
11
11
years of professional experience
Work History
Senior Assistant
Rafferty's Inc.
07.2024 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Director of Training and Service Manager
Rafferty's Inc.
10.2020 - 06.2024
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Managed new employee orientation training process for every employee year round.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented new learning strategies depending upon employees' skill levels.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Server Trainer
Rafferty's Inc.
08.2014 - 08.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained quality control standards.
Education
MBA - Human Resources Management
Austin Peay State University
Clarksville, TN08-2026
BBA - Strategic Management And Marketing
Austin Peay State University
Clarksville, TN05-2020
Skills
- Training Development
- HRIS Management
- Talent Management
- Employment Law
- Organizational Development
- Employee Relations
Timeline
Senior Assistant
Rafferty's Inc.
07.2024 - Current
Director of Training and Service Manager
Rafferty's Inc.
10.2020 - 06.2024
Server Trainer
Rafferty's Inc.
08.2014 - 08.2020
MBA - Human Resources Management
Austin Peay State University
BBA - Strategic Management And Marketing
Austin Peay State University
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