Terence Washington Sr.
Cordova
Summary
Dedicated Licensed Dispensing Optician focused on customer education and eyewear selection while maintaining high optical standards. Resolved customer inquiries and ensured satisfaction through exceptional service. Committed to delivering outstanding support to members of the armed forces.
Overview
1
1
Certification
43
43
years of professional experience
Work History
Licensed Dispensing Optician
Korrect Optical/Federal government contractor
Memphis
02.2017 - Current
- Dispensed eyewear based on prescriptions from optometrists and ophthalmologists.
- Assisted customers in selecting appropriate eyewear based on lifestyle and preferences.
- Conducted measurements for proper fitting of glasses and contact lenses.
- Collaborated with healthcare professionals to ensure accurate prescription fulfillment.
- Educated patients on lens care and proper eyewear maintenance techniques.
- Handled patient inquiries and resolved issues related to orders or services.
- Ensured compliance with health regulations and safety standards in optical practices.
- Resolved customer complaints professionally in a timely manner.
- Fitted and modified eyeglasses to enhance client comfort and usability.
- Developed relationships with vendors in order to secure competitive pricing on optical products.
- Participated in store promotional activities designed to increase sales revenue.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Analyzed patient's eye conditions through comprehensive eye exams performed by optometrists or ophthalmologists.
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Monitored inventory levels of optical supplies such as frames, lenses and contact lenses.
- Explained the benefits of various lens designs, materials and coatings.
- Provided professional advice to customers on optical products and services.
- Advised customers on care and maintenance of eyewear.
- Ordered custom lenses when needed from outside suppliers.
- Adapted lenses to fit into customer's frames according to prescription requirements.
- Performed measurements of patients' eyes for lenses.
- Provided training sessions for new staff members on dispensing techniques.
- Verified accuracy of all completed orders prior to release to customers.
- Prepared invoices for payment and arranged delivery or pick-up of orders as required by customers.
- Demonstrated knowledge of contact lenses including fitting procedures, cleaning instructions and follow up visits.
- Utilized specialized equipment such as edgers, blockers and drilling machines during fabrication process.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders and payments.
- Managed client frame selection processes and walked through lens options.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Repaired and adjusted frames to meet customer needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Verified finished lenses ground to prescription specifications.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Supervised and contributed to training student opticians.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Prepared detailed work orders for lens grinding and eyeglass assembly. for grinding lenses and assembling eyeglasses.
USAF
United States Air Force, USAF
Grand Forks
01.1984 - 12.1989
- Led cross-functional teams in executing projects and initiatives aligned with company goals.
- Developed and implemented strategic plans to enhance business growth and performance.
- Analyzed market trends to identify opportunities for expansion and innovation.
- Managed budgets, forecasts, and financial reports to maintain fiscal responsibility.
- Fostered strong relationships with stakeholders to support business objectives and partnerships.
- Mentored staff to improve skills, productivity, and team collaboration efforts.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
Education
MBA - Information Technology
University of Phoenix
Tempe, AZ03-2027
Bachelor of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZ07-2005
Associate of Science - Optometric Services
United States Air Force School of Healthcare Scien
Wichita Falls, TX07-1986
Skills
- Optical dispensing
- Eyewear fitting techniques
- Optical product selection
- Patient needs assessment
- Inventory management
- Optical practice management
- Customer service
- Team collaboration
Certification
- Licensed Optician North Carolina
- Licensed Optician Tennessee
- licensed Optician Winnipeg Manitoba Canada
- United states air force Optometry specialist
Affiliations
- Outreach to homeless of Memphis
Timeline
Licensed Dispensing Optician
Korrect Optical/Federal government contractor
02.2017 - Current
USAF
United States Air Force, USAF
01.1984 - 12.1989
MBA - Information Technology
University of Phoenix
Bachelor of Science - Computer And Information Sciences
University of Phoenix
Associate of Science - Optometric Services
United States Air Force School of Healthcare Scien