Teresa Lackey
Camden
Summary
Dynamic General Manager with over a decade of experience at Mcworth Management, excelling in operations oversight and team leadership. Proven track record in inventory control and cost reductions, enhancing profitability while fostering a culture of training and development. Adept at problem resolution and driving customer retention through exceptional service standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Mcworth Management
Camden
10.2002 - Current
General Manager
10 Years
- Oversaw all daily restaurant operations, ensuring efficiency, compliance, and profitability
- Managed inventory ordering, tracking, and cost control
- Maintained strict cash control procedures, including deposits, audits, and variance resolution
- Led hiring, onboarding, and training for all staff levels
- Created and managed crew and management schedules to meet business needs
- Ensured excellent customer hospitality and service standards
- Coached and developed leadership team to improve performance and retention
Shift Manager
4 Years
- Supervised daily shifts and ensured smooth operations
- Managed cash drawers, safe counts, and end-of-day reconciliation
- Addressed customer concerns promptly and professionally
- Supported crew training and performance
- Ensured compliance with safety and operational standards
Department Manager
3 Years
- Managed assigned department operations and performance
- Tracked inventory and minimized waste
- Assisted with scheduling and staffing coverage
- Supported training initiatives and operational improvements
- Core Skills
- Inventory Management
Cash Control & Reconciliation
Customer Hospitality
Crew Scheduling
Management Scheduling
Hiring & Onboarding
Team Leadership
Operational Compliance
Time Management
Education
High School Diploma -
Horizon Online
Online 2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Effective leader
- Training and coaching
- Training and development
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Labor cost controls
- Customer retention
- Deadline oriented
- Recruitment
- Expense control
- Operations oversight
- Cost reductions
Certification
Serve safe verification
Business management certification completed one week general management training program in Chicago, July 2015
Timeline
General Manager
Mcworth Management
10.2002 - Current
High School Diploma -
Horizon Online