Teresa Puterbaugh
Knoxville
Summary
Highly organized and client-focused administrative professional with extensive experience supporting leadership, managing sensitive documentation, coordinating workflows, and ensuring smooth day-to-day operations. Known for professionalism on the phone, warm client communication, and exceptional attention to detail. Dependable, discreet, and motivated to serve as a steady, organized presence for a growing financial services team.
Overview
27
27
years of professional experience
Work History
Director of Retail Accounts
The VAN LEUVEN Company
2017.09 - 2025.12
- Supported 35 to 40 client accounts.
- Cultivated self-directed work habits and disciplined approaches to decision-making in a fully remote context.
- Utilized strong organizational skills to prioritize tasks and oversee multiple concurrent projects and deadlines.
- Exhibited problem-solving expertise by independently evaluating challenges and implementing effective resolutions.
- Implemented effective project management strategies to ensure thorough organization and precision in execution.
- Incorporated constructive feedback to refine skills and elevate task performance.
- Demonstrated commitment to maintaining a professional and positive attitude in all customer engagements.
- Maintained consistent integrity and reliability to foster trust in professional relationships.
Teacher
Lenoir City Schools
1998.08 - 2004.04
Education
Master of Science - Early Childhood Education
University of Tennessee
Knoxville, TN1997-08
Bachelor of Science - Child Development
University of Tennessee
Knoxville, TN1994-08
Skills
- Client Communication & Follow-Up
- Workflow & Task Management
- Calendar & Email Management
- File Organization & Record Keeping
- Detail-Oriented & Deadline-Driven
- Verbal and written communication
- Strategic planning
- Project coordination & management
- Organizational development
- Media relations
- Multitasking and organization
- Time management
- Team building & collaboration
- Client relations
Timeline
Director of Retail Accounts
The VAN LEUVEN Company
2017.09 - 2025.12
Teacher
Lenoir City Schools
1998.08 - 2004.04
Master of Science - Early Childhood Education
University of Tennessee
Bachelor of Science - Child Development
University of Tennessee
Technical Proficiencies
- Microsoft Office (Excel, PowerPoint, Outlook)
- Google Suite Workspace
- Canva & Adobe Acrobat Pro
- Monday
- Salesforce
- EzText& Email Marketing Platform-Emma
- Meta Business Suite
- Facebook, Instagram, TikTok