Teresa Speaks
Memphis
Summary
Results-oriented management professional prepared to lead division operations with focus on excellence. Proven expertise in optimizing operational efficiency and driving team success. Collaborative leader with commitment to achieving results and adapting to changing demands, leveraging strategic planning and resource management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Division Manager
PFS Investments
05.2020 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
Certified Tax Preparer
Speaks Tax Professionals
01.2019 - Current
- Streamlined workflow for tax preparation process, enhancing efficiency and accuracy.
- Assisted clients with navigating the impact of major life events on their taxes, including marriage, divorce, and retirement planning.
- Developed a reputation for exceptional client service, leading to an increased number of referrals and repeat business.
- Assisted small business owners with quarterly estimated tax calculations, promoting compliance with IRS payment schedules.
- Supported clients during IRS audits, providing documentation and expert assistance to resolve discrepancies.
- Managed high volume workload during peak filing season while maintaining exceptional attention to detail and customer satisfaction levels.
Parts Specialist
O'Reilly Auto Parts
02.2023 - 07.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Delivery Driver
Fed Ex Ground
10.2011 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
GED -
Messick Adult Education
Memphis, TNSkills
- Sales and marketing expertise
- Staff training and development
- Customer relationship development
- Operations management
- Cross-functional team coordination
- Staff motivation
Accomplishments
- Supervised team of 10 staff members.
- Achieved getting a Life insurance License by completing general knowledge,state and federal laws test with accuracy and efficiency.
- Certified to operate my own tax company.
Certification
- Licensed Insurance Agent -{5 years]
- CSP - Certified Sales Professional
Languages
English
Full Professional
Timeline
Parts Specialist
O'Reilly Auto Parts
02.2023 - 07.2024
Division Manager
PFS Investments
05.2020 - Current
Certified Tax Preparer
Speaks Tax Professionals
01.2019 - Current
Delivery Driver
Fed Ex Ground
10.2011 - 04.2019
GED -
Messick Adult Education
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