Teresa Thompson
Bristol
Overview
13
13
years of professional experience
1
1
Certification
Work History
Spec Accounts Receivable
Ensemble
08.2012 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Resolved discrepancies between hospital systems and third party payers.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Followed up on unpaid claims in a timely manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Facilitated communication between patients, staff members, and third party payers.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance coverage for services provided by the facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Explained various admission forms and policies, acquiring signatures for consent.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Education
High School Diploma -
Williston High School
Williston, FL08-1990
Some College (No Degree) - Pharmacy
CFCC
Ocala, FLSkills
- Electronic medical records
- Insurance verification
- Billing dispute resolution
- Data entry accuracy
- Regulatory compliance
- Patient registration
- Claim follow-up
- Communication skills
- Decision-making
- Troubleshooting
- Good Telephone Etiquette
- Remote office availability
- Teamwork and collaboration
- Critical thinking
- Organization and time management
- Team building
- Interpersonal communication
- Friendly, positive attitude
- Organizational skills
- Flexible and adaptable
- Team management
- Written communication
- Research
- Active listening
- Claims resolution
- Electronic records management
- HIPAA compliance
- Customer service
- Problem solving
- Attention to detail
- Data entry
- Analytical
- Organization
- Calm under pressure
- Time management
- Collaboration
Certification
CRCR
Languages
English
Professional
Timeline
Spec Accounts Receivable
Ensemble
08.2012 - Current
High School Diploma -
Williston High School
Some College (No Degree) - Pharmacy
CFCC