Teresa Thompson

Spec Accounts Receivable

Ensemble

08.2012 - Current

Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Scanned documents into electronic medical records system.
Answered phones promptly in a professional manner.
Resolved discrepancies between hospital systems and third party payers.
Provided assistance to internal departments when needed.
Managed incoming faxes related to patient registration processes.
Actively participated in team meetings and training sessions.
Collaborated with other departments to ensure quality customer service was delivered.
Followed up on unpaid claims in a timely manner.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Facilitated communication between patients, staff members, and third party payers.
Maintained confidentiality of patient information in compliance with HIPAA regulations.
Verified insurance coverage for services provided by the facility.
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Participated in training sessions to stay updated on healthcare policies and registration software.
Explained various admission forms and policies, acquiring signatures for consent.
Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
Utilized hospital systems to update patient records, ensuring accuracy and completeness.