Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Travis

SODDY DAISY

Summary

Dynamic Front End Coach at Walmart with a proven track record in enhancing customer service and streamlining operations. Skilled in team training and cash management, I also successfully opened two Online Pickup and Delivery locations, fostering leadership development among associates and driving significant improvements in efficiency and employee retention while keeping a positive attitude towards change and growth.

Overview

18
18
years of professional experience

Work History

Front End Coach

Walmart
10.2007 - Current
  • Streamlined front end development processes, resulting in faster project completion times and higher quality outcomes.
  • Assisted in the recruitment and onboarding of new front end team members, helping to create a cohesive and highly skilled group of professionals.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Successfully opened and ran two Online Pickup and Delivery locations and helped train associates on new processes.
  • Oversee 50+ associates daily.
  • I helped recruit and onboard new associates throuought the facility.
  • Leading and guiding established associates to further their knowledge of the business to help them become future leaders.

Education

Office Technology

Sequoyah High School
Soddy Daisy Tennessee

General Studies

American Public University

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Visual merchandising
  • Team Training
  • Staff management
  • Strategic selling
  • Leadership development
  • Team training and development
  • Quality assurance
  • Merchandising operations
  • Merchandise planning
  • Budget planning
  • Loss prevention
  • Employee scheduling
  • Business development
  • Staff recruitment
  • Business administration
  • Deposit preparation
  • Customer outreach
  • Teamwork and collaboration
  • Decision-making
  • Team leadership 50 associates daily
  • Customer relations
  • Relationship building
  • Effective leader

Timeline

Front End Coach

Walmart
10.2007 - Current

Office Technology

Sequoyah High School

General Studies

American Public University

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Teresa Travis