TERI DELGADO
COLLIERVILLE
Summary
- Accomplished Sales Manager specializing in streamlining sales processes and implementing customer relationship management strategies. Committed to driving team morale and performance improvements, ensuring alignment between company goals and client outcomes.
- Legal professional with expertise in legal research, document management, and trial preparation. Able to manage case files and assist attorneys effectively. Reliable team collaborator known for adapting to changing needs and focusing on achieving results.
Overview
9
9
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
Southaven, MS
06.2022 - Current
- Developed and implemented strategic sales initiatives to enhance customer engagement and loyalty.
- Streamlined sales processes, improving operational efficiency and reducing customer response times.
- Collaborated with cross-functional teams to align marketing strategies with sales objectives.
- Conducted regular performance reviews, providing feedback to improve team productivity and morale.
- Managed inventory levels, optimizing stock availability while minimizing excess products on hand.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Certified Nursing Assistant
Krucial Healthcare
Lenexa, KS
09.2020 - 05.2022
- Provided compassionate patient care in diverse clinical settings, adapting to varying needs and environments.
- Assisted healthcare teams with daily tasks, promoting efficient workflow and optimal patient outcomes.
- Monitored vital signs and documented changes, ensuring accurate health records for interdisciplinary review.
- Collaborated with multidisciplinary teams to develop personalized care plans, enhancing overall patient satisfaction.
- Trained new nursing assistants on best practices, improving team performance and service delivery standards.
- Led initiatives for infection control measures, contributing to a safer environment for patients and staff alike.
- Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Enhanced patient comfort levels through attentive personal care, including bathing, grooming, dressing, and mobility assistance.
- Ensured patient safety by monitoring conditions closely and reporting changes to supervising nurses promptly.
- Assisted nursing staff by performing routine tasks such as taking vital signs, administering medication, and updating medical records for increased efficiency.
- Facilitated smooth transitions between healthcare settings by coordinating patient transfers and sharing vital information with receiving teams.
- Improved patient satisfaction by providing compassionate, individualized care and maintaining open communication with patients and their families.
- Contributed to a positive healthcare environment by collaborating effectively with multidisciplinary teams in various facilities during travel assignments.
- Maintained strict adherence to infection control protocols to minimize the spread of illness within healthcare facilities.
- Completed thorough documentation of all patient interactions and interventions for accurate record-keeping purposes.
- Developed strong rapport with patients and families through clear communication, empathy, and respect for privacy boundaries.
- Supported patients'' emotional well-being by actively listening to concerns and providing compassionate companionship during difficult times.
- Demonstrated flexibility and adaptability by quickly acclimating to new healthcare environments, policies, and procedures during various travel assignments.
- Delivered high-quality care under pressure in fast-paced environments such as emergency departments or intensive care units during travel assignments.
- Ensured timely response to call lights and patient requests, consistently maintaining a high level of patient satisfaction during travel assignments.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Paralegal Assistant
Morton & Germany Attorney at Law
Memphis, TN
02.2020 - 09.2020
- Conducted legal research to support case preparation and documentation.
- Drafted and reviewed legal documents, ensuring compliance with regulations and accuracy.
- Assisted attorneys in trial preparation by organizing evidence and maintaining case files.
- Managed calendars, scheduled appointments, and coordinated meetings for legal team efficiency.
- Communicated with clients to gather information and provide updates on case progress.
- Maintained case management systems, ensuring timely access to critical documents and information.
- Developed streamlined processes for document filing and retrieval, enhancing operational efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Assisted lawyers with materials preparation for internal and external training events.
- Prepared legal briefs, motions, and pleadings.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
- Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Expedited the discovery process by successfully obtaining relevant documents from opposing counsel or third parties when necessary.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Attended court hearings and depositions to take notes and document proceedings.
Paralegal Assistant
Jerry Easter Attorney at Law
Memphis, TN
01.2017 - 01.2020
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Conducted comprehensive interviews with clients and witnesses, gathering essential information for case preparation.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Conducted legal research to support case preparation and documentation.
- Drafted and reviewed legal documents, ensuring compliance with regulations and accuracy.
- Assisted attorneys in trial preparation by organizing evidence and maintaining case files.
- Managed calendars, scheduled appointments, and coordinated meetings for legal team efficiency.
- Communicated with clients to gather information and provide updates on case progress.
- Maintained case management systems, ensuring timely access to critical documents and information.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Prepared legal briefs, motions, and pleadings.
Education
High School Diploma -
Continental Academy
Miramar, FLNursing Assistant - Certified Nursing Assistant
Concorde Career College
Memphis, TN12-2008
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Client relationship management
- Sales operation
- Performance management
- Continuous improvements
- Confidentiality compliance
- Document drafting
- Client communication
- Legal writing
- Clerical assistance
- Court filing
- Litigation support
- Notary services
- Legal research
- File organization
- Proofreading
- Paralegal support
- Medical records coordination
- Legal correspondence writing
- Writing and editing
- Document filing
- Microsoft office
- Correspondence
- Legal terminology
- Legal/Court processes
- Document preparation
- Office management
- Civil and criminal law expertise
- Customer relationship management
- Organizational efficiency
- Client support
Languages
Spanish
Professional Working
Timeline
Sales Manager
Harbor Freight Tools USA
06.2022 - Current
Certified Nursing Assistant
Krucial Healthcare
09.2020 - 05.2022
Paralegal Assistant
Morton & Germany Attorney at Law
02.2020 - 09.2020
Paralegal Assistant
Jerry Easter Attorney at Law
01.2017 - 01.2020
High School Diploma -
Continental Academy
Nursing Assistant - Certified Nursing Assistant
Concorde Career College