Teri Potter

Harrison

Summary

Dedicated front desk professional with expertise in guest relations and problem-solving. Proven ability to manage check-ins and resolve inquiries efficiently, enhancing overall guest satisfaction.

Overview

years of professional experience

Work History

Front Desk / Sales Associate

Hampton Inn By Hilton

Hixson

09.2006 - 07.2025

Greeted guests, providing information to enhance their experience with hotel services and amenities.
Managed front desk operations and ensured smooth check-in and check-out processes.
Addressed guest inquiries and resolved issues, ensuring high levels of satisfaction and a positive experience.
Processed reservations and maintained accurate guest records, contributing to organized front desk operations.

Front desk/Sales Associate

Hilton Garden Inn

Chattanooga

08.2000 - 2003

Processed reservations and coordinated room assignments using property management software, ensuring smooth guest experiences.
Assisted guests with inquiries, providing detailed information about hotel amenities to enhance their stay.
Greeted guests warmly and checked them into their rooms efficiently.
Handled guest complaints promptly, resolving issues to maintain high levels of customer satisfaction.

Education

Some College (No Degree) -

Chattanooga State Community College

Chattanooga, TN

Skills

Front desk operations
Customer service
Guest relations
Problem solving
Sales and promotions

Engaging with diverse customers
Telephone etiquette
Multitasking Abilities
Decision-making

Timeline