Terica Grayson
Memphis,TN
Summary
Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LICENSED HEALTHCARE AGENT
Connexion Point
08.2018 - 10.2022
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Reported policy changes and company conditions affecting customer satisfaction.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Used CRM to process benefit transactions.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or in-person meetings.
- Developed strong relationships with clients through attentive service and consistent follow-up, fostering long-term retention rates.
- Collaborated with medical professionals to ensure seamless coordination of care for patients.
Volunteer
MASK
Chicago, Illinois
04.2019 - 01.2025
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
- Secured significant funding through effective grant writing, increasing the organization''s capacity to serve its constituents.
Intern
MASK
04.2019 - 01.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor Of Science (B.S - Developmental Psychology
COLORADO TECHNICAL UNIVERSITY
Colorado Springs, CO05-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Computer skills
- Relationship building
- Customer service
- Community engagement
- Answering phones
- Professional appearance
Certification
Insurance Producer
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Volunteer
MASK
04.2019 - 01.2025
Intern
MASK
04.2019 - 01.2025
LICENSED HEALTHCARE AGENT
Connexion Point
08.2018 - 10.2022
Bachelor Of Science (B.S - Developmental Psychology
COLORADO TECHNICAL UNIVERSITY
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