ASHLEY MACK
Memphis,TN
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER
Memphis Tire Recycler LL
05.2018 - 05.2024
- Manage schedules, organize office functions, and oversee daily office operations
- Hire, train, and on-board all new employees, providing initial support that expedites staff assimilation
- Reduce office expenditures by negotiating for cheaper supply contracts, implement inventory control, and standardize ordering procedures
- Develop paperless environment, by implementing online system to manage data, process orders, and integrate processes, resulting in improved efficiencies
- Serve as go-to-person regarding any administrative and operational related functions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
HR ADMIN ASSISTANT
BAPTIST MEMORIAL HOSPITAL
08.2017 - 03.2018
- Prepared daily, weekly, and monthly reports, and updated calendar of appointments
- Answered, screened, and redirected telephone calls with professionalism and efficacy
- Developed new office procedural guidelines for all staff members.
Environmental Services Coordinator
REGIONAL ONE HEALTH
06.2014 - 03.2017
- Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Composed and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
- Spearheaded training and development program for new employees
- Served as the primary point of contact for incoming phone calls per day, addressing inquiries and resolving concerns.
- Supervised and directed the daily work of a team of 12 sanitation personnel.
Education
MBA - Psychology
Capella University
Minneapolis, MN06.2025
BBA - Business Administration
Strayer University
Memphis, TN09.2023
High School Diploma -
Memphis Academy of Health Science
Memphis, TN05.2012
Skills
- Office/Personnel Management Skills
- Record Keeping
- MS Office Suite (Outlook, PowerPoint, Excel)
- Administrative Support
- Customer Service
- Data Entry
- Customer Relations
- Human Resources
- Office Management
- Organizational Skills
- Office Administration
- Scheduling
- Clerical Support
Timeline
OFFICE MANAGER
Memphis Tire Recycler LL
05.2018 - 05.2024
HR ADMIN ASSISTANT
BAPTIST MEMORIAL HOSPITAL
08.2017 - 03.2018
Environmental Services Coordinator
REGIONAL ONE HEALTH
06.2014 - 03.2017
MBA - Psychology
Capella University
BBA - Business Administration
Strayer University
High School Diploma -
Memphis Academy of Health Science
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