Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Terrani Watts

Clarksville

Summary

Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.

Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Sunrise Community Inc
03.2021 - Current
  • Provided guidance and support to ensure safety of individuals served.
  • Assisted in planning and implementing recreational activities for participants.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Enhanced patient wellbeing by supporting participation in recreational activities.

Customer Service Representative

GetInsured
10.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Crew Member

Wk Cinemas
01.2017 - 01.2020
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.
  • Informed customers about daily specials in an engaging manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Checked expiration dates on all products before serving them to customers.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Volunteer

Aaron McNeil House
01.2015 - 02.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

Associate of Science - Psychology

Hopkinsville Community College
Hopkinsville, KY
12-2024

Skills

  • Decision-making support
  • Individualized Support Planning
  • Transportation Assistance
  • Community Integration
  • Direct Patient Care
  • Indirect Patient Care
  • Transportation
  • Behavioral Management
  • Client documentation
  • Disability Awareness
  • Goal Setting
  • Client safety and first aid
  • Knowledge of state regulations
  • Patient Care
  • First-aid and CPR
  • Medication Administration
  • First aid and safety
  • Compassionate Caregiving
  • Charting and documentation
  • Community activities
  • Behavior redirection
  • Needs Assessment
  • Safety Compliance
  • Caring Companionship
  • Housekeeping
  • Communication effectiveness
  • Communication Systems
  • Sensitive Communication
  • Communication
  • Time management
  • Client support
  • Medication administration
  • Housekeeping tasks
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Disability awareness
  • Goal setting
  • Team collaboration
  • Social skills development
  • Recreational activities
  • Progress documentation
  • Medical records management
  • Care plan management
  • Care plan assessment
  • Transportation assistance
  • Nutrition
  • Nutrition support
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Strong Written Communication Skills
  • Positive reinforcement
  • Conflict resolution
  • De-escalation techniques
  • Emotional intelligence
  • State regulations
  • Hygiene assistance

Education and Training

Hopkinsville, KY

Timeline

Customer Service Representative

GetInsured
10.2024 - 12.2024

Direct Support Professional

Sunrise Community Inc
03.2021 - Current

Crew Member

Wk Cinemas
01.2017 - 01.2020

Volunteer

Aaron McNeil House
01.2015 - 02.2019

Associate of Science - Psychology

Hopkinsville Community College
Terrani Watts