Terrell Cowan
1633 Leigh Dr, Memphis
Summary
Experienced and self motivated leader bringing years of experience serving as an effective and skilled manager Industrial manufacturing, bookkeeping, customer service, and construction industries. Adept in all aspects of project management including planning, accounting software, cloud based software, and coordinating all working parts of a project.
Overview
2
2
years of professional experience
Work History
Project Manager
FRSTeam
01.2024 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Assisted with onboarding newly hired staff members and coached on task prioritization
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts
- Reported regularly to managers on project budget, progress, and technical problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Maintenance Manager
Parkway Health and Rehab
08.2023 - 12.2023
- Conducted regular safety inspections to identify and address potential safety hazards, resulting in zero employee incidents in the past year
- Comply with federal, state, and company policies, procedures, and regulations.
- Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals
- Prepared cost estimates and forecasts for large-scale construction projects, resulting in accurate project budgets and cost control
- Receive, record, and bank cash, checks, and vouchers.
- Developed a construction plan to complete a complex project in half the expected time
- Operate computers programmed with accounting software to record, store, and analyze information.
- Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists.
Project Manager
Conway Services
10.2022 - 07.2023
- Collaborated with the development team to ensure tasks were completed on time and met quality standards
- Monitor customer performances to determine focus of sale efforts.
- Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
Project Manager
Rite-Hite Manufacturing
04.2022 - 10.2022
- Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project
- Developed a comprehensive project scope that provided clear objectives to stakeholders, resulting in successful execution of the project
- Utilized Lean and Six Sigma principles to reduce waste and improve production processes.
- Maintain records for each case, including contacts, telephone numbers, and actions taken.
- Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
- Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
Education
Bachelor of Science - Applied And Industrial Engineering
Tennessee State University
Nashville, TN05.2023
Skills
- Communication Skills
- Electronic mail
- Microsoft Excel
- Microsoft PowerPoint
- Problem Solving
- Project Management
- Working with computers
- Teamwork
- Oracle database
- CRM Software
Personal Information
Title: Project Manager
Timeline
Project Manager
FRSTeam
01.2024 - Current
Maintenance Manager
Parkway Health and Rehab
08.2023 - 12.2023
Project Manager
Conway Services
10.2022 - 07.2023
Project Manager
Rite-Hite Manufacturing
04.2022 - 10.2022
Bachelor of Science - Applied And Industrial Engineering
Tennessee State University
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