Terrell Davis

• Processed customer transactions accurately and efficiently.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of the front counter and dining area.
• Assisted with inventory management, ensuring stock levels met demand.
• Collaborated with team members to enhance service delivery during peak hours.
• Trained new staff on cash handling procedures and customer service protocols.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Opened the store and assisted with bank pick ups

• Operated point-of-sale systems to manage cash flow effectively.
• Implemented best practices for food safety and sanitation compliance.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Opened the store and assisted with cash pickups

Assisted with sales of Direct TV

Assisted with upsetting products and debit/credit card transactions

Assisted with customer complaints, concerns, and assistance with their bills

When it changed to Convergys, I Assisted customers with issues with their service and bills

• Assisted in training and onboarding new team members to enhance service delivery.
• Coordinated inventory management processes to ensure product availability and minimize stock discrepancies.
• Implemented promotional displays to optimize customer engagement and increase sales opportunities.
• Developed staff schedules to align workforce with peak operational demands and improve efficiency.
• Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.