Terri Radcliff
Memphis
Summary
Detail-oriented administrative services professional specializing in healthcare support. Combines expertise in customer service and data management with a strong understanding of HIPAA regulations, effectively resolving client inquiries and maintaining accurate records to enhance service delivery.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
Senture
12.2025 - Current
- Provided customer service by answering inquiries and resolving complaints, enhancing client experience with healthcare services.
- Educated clients on healthcare services and resources to enhance understanding and access.
- Collaborated with healthcare professionals to address patient concerns.
- Managed escalated issues with compassion, ensuring client satisfaction and resolution.
- Adhered to HIPAA regulations when handling confidential patient information.
Ramp Agent
Fedex
03.2018 - 11.2025
- Ensured timely delivery of shipments
- Coordinated and supervised loading container activities, ensuring compliance with safety protocols
- Supervised lead staff, providing training and orientation to new employees for seamless integration
- Maintained accurate records of shipments and inventory to support operational efficiency
- Loaded and unloaded cargo from aircraft in a safe and efficient manner.
Billing Specialist/EDI Specialist
Stein World Operating Company
12.2015 - 11.2017
- Entered internet orders into Great Plains system, ensuring accurate processing of customer requests
- Generated invoices and Bills of Lading to facilitate timely order fulfillment
- Communicated with customers via phone, fax, and email to confirm order acknowledgments and address inquiries
- Gather needed documents to send Docufire for end of day totals
Inspection Technician
Sharp Electronics
04.2015 - 12.2015
- Complete testing procedures to ensure products comply with quality standards
- Perform failure and routine analysis
- Complete administrative functions such as data entry and filing
- Inspect devices for functionality and damages
Education
High School Diploma -
Fairley High School
Memphis, TN01-2011
Skills
- Data reconciliation
- Software proficiency
- Instruction adherence
- File management
- Customer service skills
- Problem-solving skills
- Office administration
- Healthcare compliance
- Call center operations
Timeline
Healthcare Customer Service Representative
Senture
12.2025 - Current
Ramp Agent
Fedex
03.2018 - 11.2025
Billing Specialist/EDI Specialist
Stein World Operating Company
12.2015 - 11.2017
Inspection Technician
Sharp Electronics
04.2015 - 12.2015
High School Diploma -
Fairley High School