Terrice May
Memphis
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
25
25
years of professional experience
Work History
Administrator, Population Health Bureau
Shelby County Health Department
03.2023 - Current
- Enhanced budget management, ensuring optimal resource allocation for $4M bureau.
- Launched first Harm Reduction vending machine, significantly improving community health access.
- Facilitated multi-disciplinary meetings, increasing healthcare access for uninsured populations.
- Tracked performance indicators, driving better outcomes for Population Health initiatives.
- Achieved 85% satisfaction rate by overseeing the successful CHANT Program.
- Managed grant applications, assessing community impact through strategic action plans.
- Mentored management staff, leading impactful monthly and quarterly performance reviews.
Manager, Health Promotions
WEDCO District Health Department
06.2019 - 01.2023
- Managed $1 million budget with four direct reports across diverse health programs.
- Led community health assessments through partnerships, focusing on health equity improvements.
- Developed Health Equity & Inclusion policy, approved by the Board of Health.
- Addressed vaccine hesitancy, promoting COVID-19 vaccinations to underserved populations.
- Participated in accreditation processes, successfully completing PHAB annual reports.
- Achieved 90% grant success rate, increasing budget by over 25% in two years.
Accounts Specialist
ARAMARK
01.2014 - 06.2019
- Managed Receivable Portfolio of approximately $4 Million Exceeded Accounts collection goals for FY 2018, given the MVP Award.
- Analyzed and resolved customer claims related to shortages, and violations
- Reconciled past due accounts to formulate payment plans.
- Compiled and analyzed data for senior management to measure portfolio performance.
- Trained new staff in collections and best practices
Health Care Consultant
Self-Employed
09.2005 - 05.2018
- Secured $5-$6 million in funding by writing 330c HRSA grant applications for Blue Grass Farmworker clinic.
- Enhanced client outcomes through personalized assessments and strategic adjustments.
- Streamlined physician responsibilities by developing accountability criteria for productivity guidelines.
- Created strategic planning criteria that improved organizational effectiveness and focus.
- Improved client communication and engagement through tailored writing strategies.
Director Business Development
Bestaff Arcadia
04.2007 - 04.2012
- Increased business revenue by 25% through strategic client engagement and negotiations.
- Negotiated favorable contract terms with North Carolina Department of Corrections.
- Established partnerships with key industry leaders in North Carolina healthcare sector.
- Led preparations for Joint Commission Accreditation Health Organizations (JCAHO) compliance.
- Identified high-potential accounts to enhance market reach and profitability.
- Crafted responses to RFPs, boosting federal contract opportunities and revenue.
Deputy Commissioner Primary Care
Lexington-Fayette County Health Department
11.2000 - 09.2005
- Increased annual budget by $3.5 million through successful expansion grant acquisition.
- Achieved 20% rise in clinic visits by opening new pharmacy and exam rooms.
- Conducted community assessments to identify service gaps in substance abuse and HIV/AIDS.
- Enhanced patient services through strategic partnerships and contract negotiations.
- Implemented improved registration process, boosting customer satisfaction to 85%-90%.
- Managed $11 million budget for division of 125 employees across multiple health services.
Education
Master of Science - Health Services Administration
University of Kansas
BS - Agricultural Science-Nutrition
University of Wisconsin
Skills
- Strategic Planning
- Grant writing
- Customer Service
- Budget management
- Community Health Assessment (CHA); Community Health Improvement Plans (CHIP)
Accomplishments
- Managed $11 million budget for primary care and clinical services with 125 employees for Primary Care Division which included: Adult Health, Child Health, Maternity, HIV/Aids, Registration, Homeless Program, (FQHC).
- Received HRSA Expansion grant- managed opening new Pharmacy and expanding Adult Health Clinic from beginning to end.
- Received Opioid Abatement Council (OAC) grant-$3million, 7/2025.
- Awarded MVP for accounts collection
Timeline
Administrator, Population Health Bureau
Shelby County Health Department
03.2023 - Current
Manager, Health Promotions
WEDCO District Health Department
06.2019 - 01.2023
Accounts Specialist
ARAMARK
01.2014 - 06.2019
Director Business Development
Bestaff Arcadia
04.2007 - 04.2012
Health Care Consultant
Self-Employed
09.2005 - 05.2018
Deputy Commissioner Primary Care
Lexington-Fayette County Health Department
11.2000 - 09.2005
BS - Agricultural Science-Nutrition
University of Wisconsin
Master of Science - Health Services Administration
University of Kansas