Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Terrielle Taylor

Memphis

Summary

Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

12
12
years of professional experience
2014
2014
years of post-secondary education

Work History

Work From Home Agent

Teleperformance
Memphis
01.2025 - 07.2025
  • Assisted customers with inquiries and product information via phone and chat.
  • Resolved issues by troubleshooting technical problems effectively and efficiently.
  • Documented customer interactions accurately in the company's CRM system.
  • Trained new agents on company policies and customer service protocols.
  • Provided feedback to management on process improvements for efficiency enhancements.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.

Customer Service Cashier

Walmart
Memphis
07.2013 - 12.2024
  • Processed customer transactions quickly and accurately at Walmart registers.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of checkout area for efficiency.
  • Resolved customer complaints effectively to ensure satisfaction.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.

Medical Assistant

Cherokee Health Clinic
Memphis
02.2023 - 12.2023
  • Assisted patients with check-in and registration processes at Cherokee Health Clinic.
  • Collected and documented patient medical histories during appointments efficiently.
  • Prepared examination rooms, ensuring cleanliness and readiness for patient visits.

Sales Associate

Victoria's Secret & PINK
Memphis
03.2021 - 07.2022
  • Assisted customers in selecting products to enhance shopping experience.
  • Maintained visual merchandising standards to showcase seasonal collections effectively.
  • Processed transactions accurately using point-of-sale systems with attention to detail.
  • Conducted inventory checks to ensure stock levels met customer demand.
  • Supported promotional events by setting up displays and distributing marketing materials.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Hamilton High
Memphis, TN

Skills

  • Technical troubleshooting
  • Customer support
  • Process improvement
  • Customer engagement
  • Issue resolution
  • Transaction processing
  • Problem solving

Languages

English
Full Professional

Timeline

Work From Home Agent

Teleperformance
01.2025 - 07.2025

Medical Assistant

Cherokee Health Clinic
02.2023 - 12.2023

Sales Associate

Victoria's Secret & PINK
03.2021 - 07.2022

Customer Service Cashier

Walmart
07.2013 - 12.2024

Hamilton High

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Terrielle Taylor