Terrika Banks
Memphis Ambassadors Program
Memphis
6
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Insurance Agent
6 Months- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough risk assessments to determine appropriate policy coverage for clients.
- Educated clients on various insurance products and benefits, fostering informed decision-making.
- Managed policy renewals and claims processes, ensuring timely resolutions and customer support.
Youth Specialist
2 Years 10 Months- Maintained safety and security of youth under care.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Facilitated group sessions and provided one-on-one support.
- Planned and executed activities to promote skill and talent development.
- Delivered youth transitional assistance in areas of education, life skills and career development.
Shift Lead Manager
2 Years 9 Months- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios. Handled complaints from customers whether they were internal or external.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Call Center Customer Service Representative
2 Years 1 Month- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Refer questions to other departments when needed.
Education
Certification - Cosmetology
Skills
Customer Inquiries
Job Assignments
Opening and Closing Procedures
Loss Prevention Strategies
Customer Support
Data Gathering
Inbound Phone Call Management
Account Management
Cash Handling
Till Counting
Training and Development
Verbal and Written Communication
Call Center Operations
Product Knowledge
Microsoft Office
Providing Customer Support
Timeline
Insurance Agent
All State
02.2026 - CurrentRead More
Youth Specialist
Memphis Ambassadors Program
10.2023 - CurrentRead More
Shift Lead Manager
Walgreens
05.2020 - 02.2023Read More
Call Center Customer Service Representative
Teleperformance USA
02.2020 - 03.2022Read More
Tennessee College of Applied Technology
Certification from Cosmetology
Read More