TERRIKA LENORE
Hermitage
Summary
Adept at enhancing customer experiences and streamlining precertification processes, I leveraged my exceptional customer service and task prioritization skills at Premier Radiology. By fostering positive interactions and ensuring efficient healthcare access, I significantly contributed to improved operational efficiency and customer satisfaction, embodying a strong work ethic and team collaboration.
Overview
10
10
years of professional experience
Work History
Server
Cracker Barrel
09.2023 - Current
- Maintained high levels of customer satisfaction by swiftly managing food and beverage orders.
- Guaranteed customer satisfaction by maintaining a pleasant environment.
- Applied upselling tactics to boost revenue and improve customer satisfaction.
Precertification Specialist
Premier Radiology
08.2024 - 01.2025
- Coordinated approval processes per insurer requirements.
- Ensured correct documentation in patient records for management of continued visits.
- Coordinate between medical professionals and insurers for quick approval processes.
- Clarify pre-authorization procedures for patients and resolve issues.
- Facilitated prompt medical care by ensuring quick authorization acquisition.
- Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
Classroom Associate
MNPS
07.2023 - 08.2024
- Aided in promoting student participation through effective instructional support.
- Modified learning materials to accommodate varying student needs.
- Facilitated learning sessions to strengthen subject mastery.
Precertification Specialist
Premier Radiology
05.2015 - 07.2023
- Coordinated approval processes per insurer requirements.
- Ensured correct documentation in patient records for management of continued visits.
- Coordinate between medical professionals and insurers for quick approval processes.
- Clarify pre-authorization procedures for patients and resolve issues.
- Facilitated prompt medical care by ensuring quick authorization acquisition.
- Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
Education
AS - Business Administration
Strayer University
Hermitage, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Relationship management
- Task prioritization
- Multitasking and organization
- Calm demeanor
- Positive guest interactions
- Team member support
Timeline
Precertification Specialist
Premier Radiology
08.2024 - 01.2025
Server
Cracker Barrel
09.2023 - Current
Classroom Associate
MNPS
07.2023 - 08.2024
Precertification Specialist
Premier Radiology
05.2015 - 07.2023
AS - Business Administration
Strayer University
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