Terrika Lenore
Hermitage
Summary
Dynamic professional with a proven track record at Premier Radiology, excelling in prior authorization processing and patient advocacy. Adept at enhancing patient access to care through effective collaboration and problem resolution. Committed to maintaining healthcare compliance while delivering exceptional customer service and ensuring timely treatment approvals.
Overview
10
10
years of professional experience
Work History
Server
Cracker Barrel
Nashville
09.2023 - Current
- Delivered exceptional customer service, promptly taking and serving food and beverage orders, ensuring a positive dining experience and adherence to health and safety regulations
- Maintained a clean and sanitary dining environment, following food safety protocols and ensuring compliance with health standards to promote customer well-being
- Utilized upselling techniques to recommend nutritional meal options and special dietary accommodations, enhancing the guest experience while increasing sales
- Resolved customer concerns with professionalism and empathy, ensuring high satisfaction rates and contributing to a welcoming and inclusive dining atmosphere
Classroom Associate
Metro Nashville Public Schools
Hermitage
07.2023 - 08.2024
- Provided instructional support by assisting educators in delivering lessons, fostering student engagement, and ensuring a positive learning environment
- Adapted lesson materials to meet diverse learning needs, supporting students with individualized educational plans (IEPs) and ensuring inclusive classroom experiences
- Offered tutoring and academic intervention services, providing one-on-one support to improve student comprehension and enhance learning outcomes
- Promoted student well-being, ensuring a safe and supportive environment, addressing concerns with compassion, and assisting in health and behavioral support strategies
Prior Authorization Specialist
Premier Radiology
Hermitage
05.2015 - 07.2023
- Processed and secured prior authorization approvals, ensuring accurate documentation and compliance with insurance guidelines to facilitate timely patient care
- Reviewed and verified patient records, ensuring proper documentation for continued visit management, and reducing delays in treatment approvals.
- Collaborated with healthcare providers and insurance companies, expediting precertification approvals to enhance patient access to necessary medical services.
- Educated patients on the pre-authorization process, addressing insurance concerns with professionalism and empathy, improving patient satisfaction and care coordination
Education
Associates of Business Administration -
Strayer University
Nashville, TN12-2010
Skills
- Prior Authorization Processing
- Insurance Verification
- Medical Documentation
- Patient Advocacy
- Healthcare Compliance
- Electronic Health Records (EHR)
- Claims Processing
- Data Entry Accuracy
- Customer Service Support
- Provider Collaboration
- Problem Resolution
- Patient Education
Timeline
Server
Cracker Barrel
09.2023 - Current
Classroom Associate
Metro Nashville Public Schools
07.2023 - 08.2024
Prior Authorization Specialist
Premier Radiology
05.2015 - 07.2023
Associates of Business Administration -
Strayer University
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