Terrikia Price
5428 Millers Glen Lane Memphis
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kelly Connect Services
Memphis
12.2020 - 06.2022
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Returns Specialist
Varsity Spirit Fashion
Memphis
05.2019 - 04.2020
- Conducted inventory counts by adding each item in stock and documenting in Company database.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Conducted inventory counts by adding each item in stock and documenting in company database.
Data Entry Specialist
Professional Development Center
Memphis
01.2019 - 12.2019
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Packaging Associate
Smith & Nephew Orthopedics
Memphis
10.2015 - 10.2018
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
Education
Bachelor Of Business Administration - Business Management
University Of Memphis
Memphis, TN12.2018
Skills
- Inbound and Outbound Calling
- Good listening skills
- Recordkeeping strengths
- Administrative support
- Technical Support
- Service standard compliance
- Problem-solving abilities
- High-energy attitude
- Call Center Operations
Timeline
Customer Service Representative
Kelly Connect Services
12.2020 - 06.2022
Returns Specialist
Varsity Spirit Fashion
05.2019 - 04.2020
Data Entry Specialist
Professional Development Center
01.2019 - 12.2019
Packaging Associate
Smith & Nephew Orthopedics
10.2015 - 10.2018
Bachelor Of Business Administration - Business Management
University Of Memphis