Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Languages
Work Preference
Timeline
AdministrativeAssistant

TERRY CATO

Fairview

Summary

Pragmatic senior leader with 20 + years of experience aligning systems with business requirements to remove access barriers for patients and providers. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

35
35
years of professional experience

Work History

VP, Patient Support Services Strategy

Valeris (Formerly Mercalis, TrialCard)
12.2022 - Current
  • Lead development of strategy for specific new business development opportunities in addition to working with product, operations, technology, and commercial teams to evolve enterprise strategy for Patient Support Services + Patient Affordabilty (Hub, Specialty Reimbursement, Field Based Reimbursement Managers, Clinical, Free Goods (Bridge, PAP) segment
  • Lead key client specific initiatives including launch program design, account management, transition services
  • Key Opinion Leader and Go-to resource to help resolve complex Patient Support Service questions, strategies, and potential issues raised by commercial, operations, and product teams
  • Develop and defend content related to strategy and tactics for patient support service opportunities (RFP responses and executive summaries, Bid Defense Slides, Technology Strategy).

Owner, Independent Consultant

Bleu Evening, LLC
03.2022 - 12.2022

Independent consultant, Patient Support Services strategy.

Senior Vice President, Client Excellence

CAREMETX, LLC
07.2020 - 08.2021
  • Executive design and implementation lead for a top 4 Pharmaceutical client (initial bid response solutioning through program design and implementation)
  • Led High Performing Business Development and Account Management Professionals who were tasked with managing multi-million-dollar, complex and highly matrixed pharmaceutical customers to expand product offerings and grow the CareMetx footprint within the customers ecosystem
  • Identified opportunities to improve client service delivery, streamline processes, and leveraged new technology such as e reimbursement and contact center tools
  • Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for company
  • Represented the voice of the client within the organization ensuring their needs and feedback were considered in technology and service offering roadmap.

SVP, Hub Operations

CareMetx
08.2019 - 07.2020
  • Coached, developed, and held program management team accountable for delivering areas of responsibility and exceeding client expectations.
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Moved operational teams to 100% remote during COVID


Vice President, Product Management

ALLIANCERX WALGREENS PRIME
08.2018 - 08.2019
  • Responsible for overall strategy, leadership, performance, and deployment of Alliance RX Walgreens Prime specialty provider field-based sales team
  • Customer Experience lead ensuring satisfaction surveys were launched and completed, results communicated, and corrective action items taken
  • Corporate Advocacy Lead, designing corporate advocacy strategy including fiscal year budgets, grant submission and approval processes, and developed and maintained key corporate advocacy relationships.

Senior Director

AllianceRx Walgreens Prime
12.2017 - 08.2018
  • Transition from Walgreens to AllianceRx Walgreens Prime ensuring rare disease program offerings, strategy, and client relationships were intact through changed organization structure
  • Partnered with Marketing to introduce and train field based healthcare provider sales organization on newco messaging and program offerings
  • Developed organizational patient advocacy budget and advocacy relationships including conference sponsorship and grant awards


Senior Director, Rare Disease Product Management

WALGREENS
04.2014 - 12.2017
  • Responsible for overall strategy, sales and marketing, patient support programs, and advocacy relationships for organization's rare disorder programs for both centralized and local specialty pharmacies
  • Led field based cystic fibrosis advocate team dedicated to supporting patients and providers across U.S
  • Rare Disorder advocacy lead establishing and maintaining relationships with key rare disorder organizations (NORD, Global Genes, PHA, PFF, CFF, NHF, Cystinosis Foundation, Cure SMA, DMD, etc.) inclusive of annual organizational spend.

Senior Director, Pharmacy and Patient Access

ACTELION PHARMACEUTICALS, US
10.2010 - 04.2013
  • Led PAH Pathways Management team (AD, Managers + 25 Case Managers) core internal call center (HUB) providing patient access and reimbursement support, Tracleer REMS provider certification and education, Tracleer REMS pharmacy certification for all US commercial products; reported directly into CEO, US
  • Led and directed specialty pharmacy account team, which managed US distribution through specialty networks for oral, inhaled, and intravenous specialty products
  • Achieved departmental goals by developing and implementing strategic plans and initiatives
  • Led cross-functional teams to successfully launch new patient support service products, meeting deadlines and budgets.

Director, Specialty Pharmacy Partnerships

ACTELION PHARMACEUTICALS, US
08.2007 - 10.2010
  • Led teams in developing, negotiating, and implementing Tracleer Risk Evaluation and Mitigation Strategy (REMS) in 2006, post commercial launch
  • Coordinated specialty pharmacy activity and FDA correspondence for product recall, confirming all affected products replaced down to individual patient level
  • Revised all specialty pharmacy distribution agreements and led efforts to establish & maintain fair market value for all US commercial product service offerings
  • Achieved Circle of Excellence award, 2009.

Director, Distribution and Reimbursement

Encysive Pharmaceuticals
12.2004 - 08.2007

Director, Nursing Network Services

TheraCom (Formerly AdvancePCS Then CVS Caremark Company)
09.2001 - 12.2004

Outpatient Nurse Case Manager

Meadowview Regional Medical Center
08.2000 - 08.2001

PAH Coordinator/SNIII Case Manager

Vanderbilt University Medical Center
05.1990 - 05.2000

Education

AS, Nursing -

Columbia State Community College
Franklin
05.1990

Skills

  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Complex Problem-Solving
  • Client Relationship Building
  • Account Management
  • Staff Recruiting and Retainment
  • Operational leadership

Volunteer Experience

  • Advisor, HBA Ambassador Program
  • Volunteer, Furkids Animal Shelter
  • Advisor and Consultant, Twisted Pink Inc
  • Volunteer, Bellevue Local Food Bank


Languages

English
Professional Working

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balanceCompany CultureWork from home optionStock Options / Equity / Profit Sharing

Timeline

VP, Patient Support Services Strategy

Valeris (Formerly Mercalis, TrialCard)
12.2022 - Current

Owner, Independent Consultant

Bleu Evening, LLC
03.2022 - 12.2022

Senior Vice President, Client Excellence

CAREMETX, LLC
07.2020 - 08.2021

SVP, Hub Operations

CareMetx
08.2019 - 07.2020

Vice President, Product Management

ALLIANCERX WALGREENS PRIME
08.2018 - 08.2019

Senior Director

AllianceRx Walgreens Prime
12.2017 - 08.2018

Senior Director, Rare Disease Product Management

WALGREENS
04.2014 - 12.2017

Senior Director, Pharmacy and Patient Access

ACTELION PHARMACEUTICALS, US
10.2010 - 04.2013

Director, Specialty Pharmacy Partnerships

ACTELION PHARMACEUTICALS, US
08.2007 - 10.2010

Director, Distribution and Reimbursement

Encysive Pharmaceuticals
12.2004 - 08.2007

Director, Nursing Network Services

TheraCom (Formerly AdvancePCS Then CVS Caremark Company)
09.2001 - 12.2004

Outpatient Nurse Case Manager

Meadowview Regional Medical Center
08.2000 - 08.2001

PAH Coordinator/SNIII Case Manager

Vanderbilt University Medical Center
05.1990 - 05.2000

AS, Nursing -

Columbia State Community College
TERRY CATO