Terry Jenkins
Portland
Summary
To obtain a position that will highlight my managerial skills and experience, while enhancing business growth, employee and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Market Sales Director
Shoe Sensation
Jeffersonville
08.2023 - Current
- Created and implemented comprehensive marketing and sales strategies to achieve company objectives and increase market share in the shoe industry.
- Lead and mentored the marketing and sale teams fostering a collaborative and high performance culture.
- Analyze market trends, customer needs and competitive landscape to identify opportunities for product development and marketing initiatives.
- Oversee brand positioning and messaging to ensure consistency across all marketing channels and touch points.
- Set sales targets for KPI's, monitor performance and implement strategies to improve sales.
- Develop and manage the marketing and sales budget, ensuring effective allocation of resources maximize ROI.
Onsite Account Representative
Fastenal
Portland
07.2022 - 07.2023
- Working directly with customer contacts and building relationships with key contacts.
- Receiving products; inspecting for quality control, staging, scanning, packing and making deliveries in a timely manner.
- Assisting with purchasing products, quoting, sourcing, and managing inventory.
- Assisting with the development and execution of sales plan to reach and exceed business goals.
- Communication business statistics towards team goals.
- Developing continuous improvement programs.
- Demonstrating and maintaining cost savings daily.
- Create a unique environment of program offerings.
- Handling day to day needs of customers with excellent customer service.
Loan Partner
The Mortgage Firm
Hendersonville
09.2013 - 06.2022
- Screen calls and book appointments for Loan Originator.
- Ensure CRM is updated with new listing agents, referring, agents, title companies, and builders.
- Track leads for Loan originator.
- Respond to customer inquiries and other related parties on transactions as needed.
- Answer questions regarding closing requirements from, but not limited to other staff members, branches, vendors and investors.
- Responsible for tracking all leads until an appointment is scheduled on calendar.
- Complete regulatory and compliance training as required.
- Track all requested documents in Encompass.
- Pull credit and other documents as they pertain to lead generation.
- Conducts weekly pipeline meetings with Loan Originators and addresses and coordinates any additional follow-up items.
General Manager
Regal Auto Wash & Detail
Madison
05.2008 - 06.2013
- Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or department concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Direct and coordinate organization of financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire, train new employees, or oversee those personnel processes.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Manage staff, preparing work schedules and assigning specific duties.
- Complete and maintain records such as state required documents, tracing documents or product inventories.
- Monitor customer preferences to determine focus of sales efforts.
- Monitor customer complaints regarding sales and service.
- Counsel employees in work related activities, personal growth, or career development.
- Collaborate with workers to resolve work related issues.
Sales Consultant
Verizon Wireless
Gallatin
01.2005 - 05.2008
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customers merchandise selection at checkout counter, using cash register, and accept cash or credit card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock shelves, racks, cases, bins, and tables with new transferred merchandise.
- Pack customers purchases in bags or cartons.
- Compare merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Oversee activities directly related to providing service.
- Provide customers with information such as quotes, sales, shipping, warranties, credit, incentives, or rebates.
Education
Bachelor's degree - Business Management
Western Kentucky University
Bowling Green, KY01.2000
High school diploma -
Portland High School
Portland, TN01.1995
Skills
- Upselling
- Salesforce
- Business Analysis
- Customer service
- Marketing
- Leadership
- ACCOUNT MANAGEMENT
- CRM Software
- Communication skills
- Store management
- Program Development
- Management
- MICROSOFT OFFICE
- Production planning
- Sales
- Training & development
- PROBLEM SOLVING
- Cash handling
- Product Development
- Research
- Employee Evaluation
- Account management
- Training & Development
- Statistics
- EXCEL
- Recruiting
- Team Management
- Procurement
- Quality control
- Business Development
- Mortgage Loan
- Quality management
- Manufacturing
- Payroll management (5 years)
- Process Improvement
- Loan Origination
- Market Research
- Continuous improvement
- Interviewing
- Sourcing
- Presentation skills
Certification
- Certificate in Management & Leadership Development, 08/01/20, 10/31/20, Leadership vision, Organizational strategist and planning. Creating and developing a strong team while motivating employees. Evaluating and rewarding job performance. Managing different personalities, hiring and retaining the right employees. Dealing with attendance and poor job performance. Multitasking and prioritizing skills. Time management and keeping stress under control. Problem solving and decision making. Verbal and written communication skills. Meeting management and preparing and delivering presentations. Communicating change to staff. Understanding the fundamentals of business including finance and accounting statements. Economics and ethics, operations and quality management.
- Ameritrain Mortgage Institute, 06/01/13, 09/30/13
Additional Information - Summary
10+ years of experienced in marketing and sales with a focus on retail. Proven track record of driving sales growth and managing successful marketing campaigns. Strong leadership and team management skills. Excellent communication and negotiation and interpersonal skill set. Critical Thinking. Administration and Management. Microsoft Office. Account Management. Excel. Creative Problem Solving. Timely, Appropriate Customer Communication. Team Development and Building.
Personal Information
Authorized To Work: US
Timeline
Market Sales Director
Shoe Sensation
08.2023 - Current
Onsite Account Representative
Fastenal
07.2022 - 07.2023
Loan Partner
The Mortgage Firm
09.2013 - 06.2022
General Manager
Regal Auto Wash & Detail
05.2008 - 06.2013
Sales Consultant
Verizon Wireless
01.2005 - 05.2008
Bachelor's degree - Business Management
Western Kentucky University
High school diploma -
Portland High School