Dynamic Assistant Manager at Jiffy Lube with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and conflict resolution, I effectively improved service quality and employee morale, leading to a notable increase in customer loyalty and retention.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Jiffy Lube Oil Change Center
04.2022 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Oversaw daily operations to maintain store cleanliness and organization.
Customer Service Technician
Target
10.2018 - 06.2021
Delivered exceptional customer service through clear communication and empathy during challenging situations.
Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
Enhanced customer experience with personalized assistance and product recommendations.
Developed strong relationships with clients, leading to increased loyalty and retention rates.
Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Education
Diploma - N/A
Raleigh Egypt High
Memphis, TN
05.2006
Skills
Customer service and satisfaction
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Team motivation
Staff supervision
Task delegation
Staff management
Conflict resolution
Team collaboration
Timeline
Assistant Manager
Jiffy Lube Oil Change Center
04.2022 - Current
Customer Service Technician
Target
10.2018 - 06.2021
Diploma - N/A
Raleigh Egypt High
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