Terry Nixon
Memphis
Summary
Dynamic Assistant Manager at Jiffy Lube with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and conflict resolution, I effectively improved service quality and employee morale, leading to a notable increase in customer loyalty and retention.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Jiffy Lube Oil Change Center
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Customer Service Technician
Target
10.2018 - 06.2021
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Education
Diploma - N/A
Raleigh Egypt High
Memphis, TN05.2006
Skills
- Customer service and satisfaction
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Team collaboration
Timeline
Assistant Manager
Jiffy Lube Oil Change Center
04.2022 - Current
Customer Service Technician
Target
10.2018 - 06.2021
Diploma - N/A
Raleigh Egypt High
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