Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Nixon

Memphis

Summary

Dynamic Assistant Manager at Jiffy Lube with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and conflict resolution, I effectively improved service quality and employee morale, leading to a notable increase in customer loyalty and retention.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Jiffy Lube Oil Change Center
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Customer Service Technician

Target
10.2018 - 06.2021
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Developed strong relationships with clients, leading to increased loyalty and retention rates.
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.

Education

Diploma - N/A

Raleigh Egypt High
Memphis, TN
05.2006

Skills

  • Customer service and satisfaction
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff supervision
  • Task delegation
  • Staff management
  • Conflict resolution
  • Team collaboration

Timeline

Assistant Manager

Jiffy Lube Oil Change Center
04.2022 - Current

Customer Service Technician

Target
10.2018 - 06.2021

Diploma - N/A

Raleigh Egypt High
Terry Nixon