Tessa England
Murfreesboro
Summary
I have over five years of experience in cash handling and customer service. My drawer was never short. It was always the correct amount or a little bit over. I keep my area clean and organized. I stocked when my area needed it. I helped out customers with their complaints and fixed the problem. I upsold the product that was required of me. I worked with my team members and communicated with them.
Overview
8
8
years of professional experience
Work History
Cashier
Burger King
Murfreesboro
10.2021 - Current
- Processed customer transactions efficiently and accurately.
- Guided customers in menu selections and accommodated special requests to enhance their dining experience.
- Processed cash, credit, and mobile payments securely, ensuring accuracy and customer trust.
- Collaborated with team members to ensure smooth operations.
- Monitored inventory levels and restocked supplies as needed.
- Resolved customer inquiries and concerns promptly, contributing to overall satisfaction.
- Adhered to food safety and hygiene standards consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
McDonald's
Ashland City
06.2018 - 09.2021
- Executed customer transactions with precision and efficiency, enhancing overall service quality.
- Handled cash, credit, and mobile payments securely.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Addressed customer inquiries and clarified store procedures, contributing to improved customer satisfaction.
- Ensured work area cleanliness and organized cash drawer for streamlined payment processing.
- Managed customer complaints professionally, ensuring adherence to company policy and fostering positive relationships.
Education
High School Diploma -
Cheatham Central High School
Ashland City, TN05-2018
Some College (No Degree) - Paralegal Studies
Motlow State Community College
Tullahoma, TN05-2026
Skills
- Credit and cash transactions
- Transaction handling
- Money handling
- Gift card handling
- Order verification
- Inventory management
- Customer service
- Customer assistance
- Guest inquiries
- Sales techniques
- Attention to detail
- Time management
- Basic problem-solving
- Dependability and reliability
- Work ethic and integrity
- Professionalism and courtesy
- Team collaboration
- Patience and empathy
- Product knowledge
Timeline
Cashier
Burger King
10.2021 - Current
Cashier
McDonald's
06.2018 - 09.2021
High School Diploma -
Cheatham Central High School
Some College (No Degree) - Paralegal Studies
Motlow State Community College