Tessa Jackson
Tullahoma
Summary
Accomplished Insurance Verification Specialist at Natera, adept in patient confidentiality and insurance benefits verification. Leveraged problem-solving abilities and professionalism to enhance billing accuracy and patient satisfaction. Excelled in multitasking and detail orientation, significantly reducing billing errors. Proven track record in team building and efficient time management, consistently exceeding performance expectations.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Natera
07.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive billing operations.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Shift Manager/Hiring and Recruiting Manager
McDonald's
03.2015 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Esthetician (Part Time)
Ulta Beauty
08.2019 - 03.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Education
Certification Of Esthetics - Esthetics
Aveda Institute
Knoxville, TN08-2018
High School Diploma -
Rockwood High School
Rockwood, TN05-2016
Skills
- Patient confidentiality
- Data entry proficiency
- Insurance benefits verification
- Problem-solving abilities
- Multitasking Abilities
- Detail Oriented
- Team building
- Professionalism
- Time management abilities
- Microsoft Office Suite
- Analytical Skills
Languages
English
Timeline
Insurance Verification Specialist
Natera
07.2023 - Current
Esthetician (Part Time)
Ulta Beauty
08.2019 - 03.2020
Shift Manager/Hiring and Recruiting Manager
McDonald's
03.2015 - 06.2023
Certification Of Esthetics - Esthetics
Aveda Institute
High School Diploma -
Rockwood High School
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