Tessa Jackson
Jackson
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Country Inns & Suites. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and training staff, ensuring operational excellence and a welcoming atmosphere. Committed to maintaining high standards in hospitality services.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Country Inns & Suites
Cookeville, TN
08.2023 - 06.2025
- Greeted guests warmly, ensuring a positive first impression and welcoming atmosphere.
- Managed front desk operations, including check-ins and check-outs efficiently.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Maintained accurate records of reservations and guest information using property management system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new staff on front desk protocols and customer service standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Crew Chief
IHOP
Cookeville, TN
01.2022 - 08.2023
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Implemented inventory management practices to reduce waste and streamline supply orders.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
- Conducted performance evaluations to identify areas for team improvement and development.
- Trained all team members on key roles to maintain flexibility.
Education
High School Diploma -
Millington Central High School
Millington, TN05.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
- Scheduling appointments
- Hospitality services
- Call forwarding
Timeline
Front Desk Receptionist
Country Inns & Suites
08.2023 - 06.2025
Crew Chief
IHOP
01.2022 - 08.2023
High School Diploma -
Millington Central High School