Tessa M Reaker
Johnson City
Summary
Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
8
8
years of professional experience
Work History
Debris Monitor
Thompson Group
11.2024 - Current
- Enhanced overall efficiency of debris management operations through data-driven decision-making processes.
- Contributed significantly to community rebuilding efforts by efficiently managing large-scale projects focused on clearing residential areas from hazardous waste material.
- Reported known or suspected problems, issues or concerns to appropriate staff.
- Identified tasks to be completed and prioritized according to purpose, need, and time restraints.
Program Supervisor
Sevita
11.2022 - 09.2024
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Head Cook
The Salvation Army
08.2020 - 01.2021
- Maintained low risk of spoilage and costs with proper rotation of perishable items
- Utilized cooking techniques and followed standard recipes to prepare various meal types
- Instructed cooks in preparing, cooking, garnishing, or presenting food
CSR - Customer Service Representative
Maximus
11.2019 - 08.2020
- Supported branch in meeting goals by obtaining member referrals and taking ownership of member issues
- Responded to questions and followed up on customer interactions
- Recommended products and services to members and educated customers about relevant offerings
- Exceeded requirements in providing products and services to customers at all times
- Returned customer calls, responding to inquiries and complaints effectively
- Promoted best practices by identifying opportunities for process improvements and initiatives
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Trained and developed new team members on customer service initiatives and operational procedures
- Utilized organization's computer system to look up and record information concerning member accounts
- Prepared order sheets and sent out invoices and statements for payments due
- Opened and closed accounts and processed applications
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Answered calls or emails from customers and assisted with special requests or resolving complaints
Assistant Manager
Murphy USA
12.2016 - 11.2019
- Consulted with customers to understand desires and suggest best products to meet needs
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Determined team targets and implemented plans to achieve goals at individual and group level
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Satisfied customers every day with fast, friendly, and knowledgeable support for items needs
- Kept inventory levels optimized and supplies organized for forecasted demands
- Developed and communicated standard operating procedures to team of 10
- Supported and managed operations by completing assignments with strong focus on quality and performance
- Received and routed incoming mail, packages, and deliveries
- Ordered, organized, and rotated supplies
- Guided visitors to staff members and business locations with warm, personable approach
- Filed records to keep system efficient and information organized
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
Education
GED -
Elkhart Career Center
Skills
- Inventory replenishment
- Waste reduction
- Menu development
- Restaurant operations
- Kitchen sanitation management
Timeline
Debris Monitor
Thompson Group
11.2024 - Current
Program Supervisor
Sevita
11.2022 - 09.2024
Head Cook
The Salvation Army
08.2020 - 01.2021
CSR - Customer Service Representative
Maximus
11.2019 - 08.2020
Assistant Manager
Murphy USA
12.2016 - 11.2019
GED -
Elkhart Career Center
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