Teymour Arslen
Room Divisions Manager | Hotel Management Professional
Djerba,Tunisia
Summary
Driven Rooms Division Manager with 24 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Overview
24
24
years of professional experience
6
6
Certificates
7
7
Languages
3
3
years of post-secondary education
Work History
Rooms Division Manager
Hari Club Beach Resort Djerba
Djerba
10.2021 - Current
- Addressed and resolved customer complaints, both orally and in writing
- Coordinated check-ins, assigning rooms in advance and working with the General Housekeeper to prepare requested rooms in a timely manner
- Verified customer extras were paid and accounted for during check-out
- Proofread and corrected Tour Operator texts before printing and distribution
- Oversaw the work of the reception, booking service, room service, and customer accounting service to ensure high-quality work
- Developed a diverse skill set and strong commitment to customer satisfaction
Rooms Division Manager
SMY Hari Club Djerba
Djerba
11.2019 - 09.2021
- Responsible for managing Tour Operator groups, family trips, and foreign and local group tours
- Conducted guided tours of the hotel for all such requests
- Demonstrated excellent communication and interpersonal skills while leading tours
- Ensured that all tours were conducted in a professional and informative manner
- Developed a strong understanding of the hotel's facilities and amenities to provide comprehensive tours to guests.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
Rooms Division Manager
Hari Club Beach Resort Djerba
Djerba
01.2016 - 10.2019
- Inspected rooms for damages and sufficient housekeeping practices.
- Upheld high standards for customer service and led by example.
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Managed individual reservations and bookings made through local and foreign travel agencies
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Sales Manager Hotel Chain, Rooms Division Manager
Sangho Village Djerba
Djerba
05.2010 - 12.2015
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Rooms Division Manager
Sangho Village Djerba
Djerba
01.2002 - 04.2010
Head Receptionist
Sahare Palace
Nefta
11.2001 - 12.2001
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Head Reception
Sahara Palace
Nefta
07.2000 - 10.2001
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
Receptionist
Euro-Village
Brussels
10.1999 - 11.1999
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Education
Graduated in - Hotel Management
09.1995 - 07.1999
Brevet De Technicien Supérieur in Reception -
09.1993 - 07.1995
3rd Degree Diploma in Spanish, 2nd Year English - Foreign Languages Education
09.1991 - 07.1993
1st Year Studies in English Section - Foreign Languages Education
09.1990 - 07.1991
Associate of Baccalaureate Studies -
09.1989 - 07.1990
Skills
Leadership and management skills
Experience with hotel management software
Office administration
Complaints management
Special reservations
Certification
Front Office Training, Hammamet, Tunisia. 9 weeks
Timeline
Rooms Division Manager - Hari Club Beach Resort Djerba
10.2021 - Current
Rooms Division Manager - SMY Hari Club Djerba
11.2019 - 09.2021
Rooms Division Manager - Hari Club Beach Resort Djerba
01.2016 - 10.2019
ISO 2001 Version 2008 Training, Djerba; Tunisia, 2 days
11-2010
Sales Manager Hotel Chain, Rooms Division Manager - Sangho Village Djerba
05.2010 - 12.2015
Rooms Division Manager - Sangho Village Djerba
01.2002 - 04.2010
Head Receptionist - Sahare Palace
11.2001 - 12.2001
Assistant Head Reception - Sahara Palace
07.2000 - 10.2001
Receptionist - Euro-Village
10.1999 - 11.1999
Cost Control Training, Hotel " Le plaza", Brussels, Belgium, 11 weeks
01-1999
F & B Department Training, Hotel "Le Metropole", Brussels, Belgium, 11 weeks
01-1998
Reception, Cost Control, Kitchen Department Training, Abu Nawas El Mechtel, Tunisi, 5 weeks
07-1997
Kitchen department Training, "Chateau de Namur", Belgium, 5 weeks
08-1996
I.S.G.H. Institute of Hotel Management - Graduated in, Hotel Management
09.1995 - 07.1999
Front Office Training, Hammamet, Tunisia. 9 weeks
06-1994
La Manouba University - 3rd Degree Diploma in Spanish, 2nd Year English, Foreign Languages Education
09.1991 - 07.1993
La Manouba University - 1st Year Studies in English Section , Foreign Languages Education
09.1990 - 07.1991
Khaznadar High School - Associate of Baccalaureate Studies,
09.1989 - 07.1990
Institute of Hotel Industry And Tourism - Brevet De Technicien Supérieur in Reception,
09.1993 - 07.1995