Thahir John
Restaurant General Manager
Anna Salai, Chennai
Summary
Dynamic Restaurant General Manager with a proven track record at Pizza Hut, excelling in inventory management and labor optimization. Enhanced customer satisfaction through innovative marketing strategies, resulting in increased revenue. Skilled in staff training and fostering a positive work environment, ensuring compliance with food safety standards and operational excellence.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
02.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Restaurant Manager
Pizza Hut
12.2021 - 01.2023
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
Shift Manager
Pizza Hut
12.2020 - 10.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Senior Team Member
Krispy Kreme
05.2017 - 08.2019
- Mentored junior team members, fostering professional growth and career advancement opportunities.
- Championed best practices within the team, leading by example through adherence to company policies and procedures.
- Facilitated effective communication between team members and stakeholders, ensuring all parties were aligned on expectations and progress.
- Enhanced team productivity by streamlining communication channels and implementing efficient workflow processes.
Education
Diploma in Hotel Management & Catering Technology - Hotel Management
CHENNAI AMIRTA IIHM
Chennai, India 04.2001 -
Skills
Inventory management
Labor management
Staff scheduling
Customer engagement
Business management
Purchasing
Order management
Schedule coordination
Sanitation standards
Budget planning
Hiring decisions
Food safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 60 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Restaurant General Manager
Pizza Hut
02.2023 - Current
Assistant Restaurant Manager
Pizza Hut
12.2021 - 01.2023
Shift Manager
Pizza Hut
12.2020 - 10.2021
Senior Team Member
Krispy Kreme
05.2017 - 08.2019
Diploma in Hotel Management & Catering Technology - Hotel Management
CHENNAI AMIRTA IIHM
04.2001 -