Thailinn Sandoval
Cleveland
Overview
4
4
years of professional experience
Work History
Patient Navigator
Austin Hatcher Foundation for Pediatric Cancer
05.2023 - 09.2024
- Extended a warm and comforting welcome to families upon arrival, making sure each family feels supported from the moment they step through the doors.
- Responsible for overseeing the patient intake process, ensuring that the necessary paperwork reached families, especially when multiple family members are involved.
- Meticulously records all individual patient and family information, ensures that all documentation is accurately uploaded and organized, and helps with family programs daily.
- Facilitated meetings between team members and leadership.
Front Desk Manager
La Quinta Inn & Suites
03.2021 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Cleveland High School
Cleveland, TN2019
Skills
- Patient intake
- HIPAA Training
- Family support
- Data management
- Communication skills
- Hospitality
- Schedule management
- Conflict resolution
- Electronic record keeping
- Team collaboration
- Multitasking capacity
- Reliability
Timeline
Patient Navigator
Austin Hatcher Foundation for Pediatric Cancer
05.2023 - 09.2024
Front Desk Manager
La Quinta Inn & Suites
03.2021 - 05.2023
Cleveland High School
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