Tharun Raaj

• Developed and implemented strategies to enhance product visibility and streamline the commercial order management process using salesforce native CloudSense CPQ solutions and order management packages resulting in a 24% increase in efficiency.
• Customized and configured product rules, pricing models and bundles, complex B2B telco solutions and subscription models to optimize the telco sales processes and generate quotes promptly.
• Setup Self Service Ordering Portal with CS Ecommerce and Elastic APIs
• Integrated CS applications with other systems and applications using APIs and middleware, ensuring seamless data flow and end to end concept to cash flow and validated the data for the same.
• Worked in a SAFe Agile setup, ensuring alignment with Agile methodologies contributing to the continuous improvement of processes.
• Demonstrated expertise in Scrum planning and estimation, ensuring projects were delivered on time and within budget.
• Implemented Salesforce CRM customizations, including Flows,Apex, JavaScript, and Lightning components, to meet business requirements and enhance user experience.
• Built complex catalogues for multiple telco products such as Colocation, Colocation Cross Connect, Enterprise Internet, IPVPN etc.,
• Experienced in ReactJS to design the solution UI and configuring the solution schema, implemented MACD changes to the subscriptions, providing the specification mappings for downstream systems and upsell/cross sell solutions.
• Performed code changes to enhance change order type flow and reverse mapping of commercial attribute values (Order Impact Data).
• Implemented Orchestration process and defined flows to automate the entire process from provisioning and billing to changes & renewals and queuing to prevent account locking with concurrent order requests with integration layer.
• Integrated Salesforce CRM with external systems using XML, WSDL, and REST APIs, ensuring seamless data flow.
• Implemented and customized Salesforce CRM features, such as Visualforce, to meet specific business needs.
• Managed and supported Salesforce CRM implementations and migrations, ensuring smooth transitions and minimal disruptions.
• Handled Data Remediation, validation, and data load activities.
• Experienced in using Github/Bitbucket repository created Pull requests, handled conflicts, and deployed changes. Able to rollback changes, create branches, managed release, and retrospective branches.
• Provided technical guidance and support to team members, fostering a collaborative and efficient work environment.
• Designed and instructed the solution framework to the Salesforce development team, ensuring adherence to best practices and standards.
• Created proof of concepts (POCs) to help understand proposed solutions and drove solution meetings with product owners to gather feedback and iterate on designs.
• Provided accurate workload estimates based on user stories, ensuring realistic planning and resource allocation.
• Worked in a consultative fashion to improve communication, collaboration, and alignment amongst teams inside and outside the organization, fostering a culture of teamwork and innovation.
• Stayed current on Salesforce releases, new features, and product roadmaps, leveraging this knowledge to drive continuous improvement and innovation.
• Maintained a good knowledge of technology and third-party products, evaluating their suitability for integration into the Salesforce ecosystem.
• Collaborated with business stakeholders, internal IT teams, Data Migration, QA, and Release Management group members to define and achieve development milestones, ensuring successful project delivery.
• Defined, implemented, and maintained the health of the systems (both engineering and processes) for the areas under his/her ownership, ensuring optimal performance and scalability.
• Proactively engaged with product and business teams to understand the roadmap and propose appropriate engineering solutions, ensuring alignment with business goals and objectives.
• Defined relevant metrics to assess business performance, conducted in-depth analyses, and created dashboards and reports for tracking for key account management, operations, and category marketing teams.
• Streamlined and maintained the integrity of different data streams (Catalog, Sales, Market share, Campaigns, Insights) and validated different sources to ensure data accuracy.
• Collaborated closely with internal teams such as digital, marketing, and external partners in the ecommerce data and analytics space to enhance measurement and tracking capabilities.
• Drove the automation of reporting and insights generation across different data platforms in collaboration with the IT teams, improving efficiency and accuracy of data-driven decision-making processes.
• Led the design, development, and implementation of Salesforce CPQ solutions to streamline the order generation process, ensuring seamless and efficient order processing.
• Customized and configured Salesforce CPQ applications, including product rules, pricing models, and quote templates, to meet business needs.
• Provided training and support to sales and marketing teams on using Salesforce CPQ effectively, enabling them to generate orders efficiently.
• Provided thought and solution leadership from a Salesforce best practices perspective, driving the adoption of industry-leading practices tailored to the company's context.
• Participated in testing, quality assurance, and deployment of CPQ solutions, ensuring high-quality deliverables and stakeholder satisfaction.
• Maintained documentation for CPQ processes, configurations, and customizations, ensuring knowledge sharing and best practices.

Experience included in the promoted role.