Thelma Dyer
Chattanooga,TN
Summary
Dynamic professional with a proven track record at Fillauer, excelling in customer service and patient care. Skilled in records management and problem-solving, I enhanced my team overall with empathetic conflict resolution and improved outcomes by collaborating with my teams. I am committed to maintaining and ensuring safety in all interactions. I intend to transfer all I've learned over the 26 years at Fillauer to aid in improving the preschool experience for the children as well as the staff I would work with. I am a great team player and believe that children should feel safe and comfortable while enjoying their learning.
Overview
27
27
years of professional experience
Work History
Returns Processor
Fillauer
Chattanooga, TN
08.1998 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
Patient Care
Fillauer
Chattanooga, TN
08.1998 - Current
- Collected data about patient care problems and prepared reports.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care plans.
- Improved patient care by efficiently managing medical records and documentation.
Customer Service Representative
Fillauer
Chattanooga, TN
08.1998 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Secretary
Fillauer
Chattanooga, TN
08.1998 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
James Maddison High School
Norcross, GASkills
- Workload balancing
- Patience and empathy
- Age-appropriate activities
- Child development
- Child safety awareness
- Health and safety
- Records management
- Caring and responsible
- Child supervision
- Decision-making
- Documentation and reporting
- Social and emotional development
- Problem-solving
Timeline
Returns Processor
Fillauer
08.1998 - Current
Patient Care
Fillauer
08.1998 - Current
Customer Service Representative
Fillauer
08.1998 - Current
Secretary
Fillauer
08.1998 - Current
James Maddison High School