Thelma Dyer
Chattanooga,TN
Summary
Dynamic professional with a proven track record at Fillauer, excelling in customer service and patient care. Skilled in records management and problem-solving, I enhanced my team overall with empathetic conflict resolution and improved outcomes by collaborating with my teams. I am committed to maintaining and ensuring safety in all interactions. I intend to transfer all I've learned over the 26 years at Fillauer to aid in improving the preschool experience for the children as well as the staff I would work with. I am a great team player and believe that children should feel safe and comfortable while enjoying their learning.
Overview
27
27
years of professional experience
Work History
Returns Processor
Fillauer
08.1998 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
Patient Care
Fillauer
08.1998 - Current
- Collected data about patient care problems and prepared reports.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care plans.
- Improved patient care by efficiently managing medical records and documentation.
Customer Service Representative
Fillauer
08.1998 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Secretary
Fillauer
08.1998 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
James Maddison High School
Norcross, GASkills
- Workload balancing
- Patience and empathy
- Age-appropriate activities
- Child development
- Child safety awareness
- Health and safety
- Records management
- Caring and responsible
- Child supervision
- Decision-making
- Documentation and reporting
- Social and emotional development
- Problem-solving
Timeline
Returns Processor
Fillauer
08.1998 - Current
Patient Care
Fillauer
08.1998 - Current
Customer Service Representative
Fillauer
08.1998 - Current
Secretary
Fillauer
08.1998 - Current
James Maddison High School
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