Theodore Boland
Ooltewah,TN
Summary
Well-qualified Property and Service Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Agency Owner
The Boland Allstate Agency
04.2015 - 05.2025
- Supervised all agency activities to promote proper planning, coordination and organization.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction
Operations Manager
Hilton Head Marriott Resort & Spa
02.2011 - 02.2015
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Hyatt Regency Lake Tahoe
01.2007 - 01.2011
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw operations of the front of house departments and served as liaison for quick and effective production
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor of Science - Communications And Computer Information Systems
Appalachian State University
Boone, NC05.2004
Timeline
Agency Owner
The Boland Allstate Agency
04.2015 - 05.2025
Operations Manager
Hilton Head Marriott Resort & Spa
02.2011 - 02.2015
Operations Manager
Hyatt Regency Lake Tahoe
01.2007 - 01.2011
Bachelor of Science - Communications And Computer Information Systems
Appalachian State University