Theresa Nightingale
Clarksville
Summary
Experienced administrative professional with over 11 years in office management, customer service, and payroll across healthcare and government sectors. Highly organized, detail-oriented, and dedicated to supporting teams and clients. Seeking a challenging role that leverages my diverse skills to contribute to organizational success and foster professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The CBE Group
Clarksville
12.2025 - Current
- CBE Group is a debt collection agency for medical bills.
- Delivered high-quality customer service by addressing inquiries and resolving issues efficiently.
- Collected payments, set up payment arrangements, and negotiated full payment discounts.
- Made outbound calls to customers with outstanding medical debts to facilitate payment resolution.
- Adhered to CBE scripts and complied with federal and state laws during debt collection efforts.
RSII Judicial
Florida Department of Revenue Child Support Enforcement
Lakeland
07.2024 - Current
- Prepared court documents for State Attorney, facilitating legal proceedings by including contempt, enforcement, respondent motions, and first appearance orders.
- Prepared court documents for State Attorney, including contempt, enforcement, respondent motions, and first appearance orders.
- Issued WRITS to enforce court orders when non-custodial parents failed to pay purge payments.
- Supported court processes by ensuring accurate submission of all necessary paperwork to meet deadlines.
Receptionist and Administrative Assistant
Bridgewalk on Harden Health
Lakeland
04.2022 - 05.2024
- Helped increase facility census from 30 to 110 residents by supporting patient admissions and family care.
- Processed accounts payable invoices in QuickBooks, ensuring accurate general ledger coding for financial reporting.
- Reconciled credit card receipts and submitted documentation to the corporate office.
- Received and posted resident payments to their accounts.
- Assisted with uploading documents to Point Click Care and submitting Medicaid applications.
- Supported admissions by reviewing paperwork, obtaining signatures, and uploading documents across departments, streamlining the intake process.
- Coordinated with insurance companies to secure authorizations for new resident admissions, facilitating smooth onboarding.
Customer Service Representative
Primo Water
Lakeland
11.2020 - 04.2022
- Advanced from tier one to tier three customer service representative, providing support remotely.
- Assisted customers with order placement, shipment tracking, and payment processing, enhancing overall customer experience.
- Explained billing details and resolved discrepancies by applying credits.
- De-escalated upset customers, addressing concerns effectively to ensure service requests were fulfilled.
Business Office Manager
Allways Caring
Mount Juliet
09.2019 - 10.2020
- Promoted from Scheduling Manager to Office Manager within a few months.
- Managed internal office and field staff to achieve company performance standards.
- Processed payroll for employees by verifying hours and accuracy across multiple systems.
- Managed HR files to comply with state and federal regulations, including background checks and documentation.
- Managed HR files to meet state and federal regulations, including background checks and required documents.
Office Assistant for Scheduling Department
Elk Valley Health Services
Nashville
10.2012 - 10.2018
- Managed 7 schedulers to guarantee timely patient care and authorized hours.
- Supervised 500 field staff, tracking attendance and documenting call-outs to maintain operational efficiency.
- Processed payroll, ran reports, and submitted information to the corporate office bi-weekly.
- Consulted employees on compliance with company policies to support adherence and workplace standards.
Education
General High School (Diploma) -
Allen County Scottsville, High School
Scottsville, KYSkills
- Customer relationship management
- Problem solving
- Payment processing
- Data entry accuracy
- Problem solving
- Conflict resolution
- Effective communication
- Problem solving
Certification
- Certified Medical Assistant
- Driver's License
Timeline
Customer Service Representative
The CBE Group
12.2025 - Current
RSII Judicial
Florida Department of Revenue Child Support Enforcement
07.2024 - Current
Receptionist and Administrative Assistant
Bridgewalk on Harden Health
04.2022 - 05.2024
Customer Service Representative
Primo Water
11.2020 - 04.2022
Business Office Manager
Allways Caring
09.2019 - 10.2020
Office Assistant for Scheduling Department
Elk Valley Health Services
10.2012 - 10.2018
General High School (Diploma) -
Allen County Scottsville, High School