Theresa Vaughn
Murfreesboro
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position a with a professional company . Ready to help team achieve company goals.
Overview
38
38
years of professional experience
Work History
Pharmacy Processor
DLH (Department of Veterans Affairs)
01.2023 - Current
- Mail Outpatient Pharmacy: locate, dispense, pack, and label prescribed medication for patient
- QA: Verifying all order are completed and correct so patient prescriptions are received in a timely manner
- SAP: Machine use to pack out order in production status mantory training is needed
- Control and NIO: Special orders that deals with control drugs and chemotherapy drugs.
- Delivered direct patient medical care to outpatients in various clinical sites.
GSF / Sort SE Team
Amazon BNA 14
01.2020 - 01.2023
- Customer Relations: Partner with assigned client sites to research associates Panorama cases for amazon attendance policy violation
- Compile reports to support sites in identifying time and attendance irregularities
- Problem Solving: Time and Attendance: Partner with site teams to ensure employees are on the correct schedule and shift patterns
- Terminations> term Audit Review and procession AA Case terms
- Processing resignation for AA
- Review Attendance Points/ASI and NUPT/JA report, scrub associates with 8+ attendance points and NUPT cases, create Panorama cases for site to conduct Seek to Understand (STU) conversations and/or terminations
- Kronos > MYTIME: NUPT> Refund Unpaid time, Code Bereavement, PTO to Cover/ Points>excuse points and excuse infractions
- Email AA to clarify the situation, follow up notifications
- Post research feed in pano case with clarify, detailed notes to hand down to another OC
- ASI>No Call No Show / Job Abandonment: Review daily attendance and zero hours report, and scrub associates
- Issue NCNS feedback based on Attendance Policy
- Execute end-to-end services for Job Abandonment cases
- Temporary Schedule Accommodations (TSA): Review all TSA requests for school, hardship and religious accommodation and process, following up with associates for required information/documentation,and Site HR and Operations for approvals
- HR policies, process, and systems Utilize a variety of software programs to resolve customer inquiries
- Office Outlook
- Away Team for Learning
- TDR training
- Associate Engagement: Work with Associate s to answer HR questions and provide guidance where required
- Escalate issues and concerns to DLS, WC, AA site HR and Wellness Check.
Market Correction Team
Permobil
06.2019 - 08.2019
- Call Center and Research department
- Research clients of Recall wheelchair with in the past 5 yrs
- In charge of the western region of state
- Emailed and Call all rep and dealers to set up work orders on recall wheelchairs
- Fast and accurate data entry skills
- Friendly phone voice/etiquette
- Research Obituary and Addresses to find clients to send out certified letters
- Noted FSA and MCT program to get department ready for FDA audit
- Business dress attire and professional office manner.
Deliver Station Launch Manager
AMZL Ricon GA
01.2018 - 01.2019
- Launching New Last Mile DS
- Induction and Load Out RTS
- Set up all department areas
- In Process of packages
- Order all supplies for new department
- Stow packages
- TDR
- I-9 and all Time punches
- Driver Output
- Hire all new Flex drivers.
Back Half Night Process Trainer\ Pit Trainer
Amazon BNA2
01.2016 - 01.2018
- Re-Trains in all Depts
- Hazmat Class training
- Onboarding new associates
- Special Projects for BNA2
- Safety school class
- Ambassador Class training
- TDR Training class
- Modules codes, password
- Permission giving to associates
- Appeal Board 2017-2018
- Bench Marking Audits
- KNET- Learning Management System training for AM
- Actives Committee 2017-2018
- Action Report
- Ownership of Chase Report
- Safety Dept TDR Audits
- Over Seeing Problem Solve Class
- Pit Theory Class Trainer
- PIT Operator Badges
- PIT Fall Hazard Trainer
- NOBA audit for PIT
- Support HR and Safety Dept.
Inbound and Outbound
Amazon BNA3
01.2011 - 01.2016
- Pick and Pack customers orders
- Receive and Stow inbound items
- P.S in all Depts
- PA over outbound Shipping Dock
- ICQA counting and fixing bins
- Ambassador for Outbound and Inbound
- Seasonal Ops Admin for 2012 peak
- Non-Invresupplying debts with packing boxes.
Sales\Manager
Posh Posies Flower Farm
01.2009 - 01.2012
- During the springtime workers sowed seed
- Organization the seeds by species and beds by color blocking making them easier to pick and sort
- Managed a team of workers who picked the flowers
- Over saw to their needs regarding equipment and company issues
- In summer I also worked with outside vendors dealing in purchases
- Helped create bouquets for events and determined prices with customers, both private households and large venues.
Refurbished Rebuilt Computers
Dell Computers EG1
01.2006 - 01.2009
- In charge of a small groups of three or more people, in a specialized department
- The team would replace the damage Dell PC or laptop
- This involved opening the system, replacing items and then reprogramming the system
- Every PC or Laptop must be held up to Dell standard for resale
- The parts would be cataloged and stowed into the parts library; all other pieces of the system would be destroyed.
QA Department Lead
Great America
01.2004 - 01.2006
- I moved from picking orders to the QA department
- In QA my job detailed of solving issues that arose with product, as well as shipping delay issues
- When a product was damaged or not up to standard I was in charge of returning to vendor
- I would handle removing item and making sure customer orders were correct.
Dock Master Inbound Ship Clerk
Ryder Logistics
01.2000 - 01.2004
- Ryder Logistics is all about maintaining a happy customer
- It is a fast paced atmosphere but also a very controlled one
- I oversaw other dockworkers, trained new employees and kept the workspace clean and tidy for visitors.
Lab Technician
Kissimmee Plant Labs INC.
01.1998 - 01.2000
- Was train in cloning method of growing plants, without using seed
- Dip each severed end in the rooting hormone and then moisten with water
- Duties were to clean and prepare sterile environment for the next working day
- Quality control of any plants that were sick with fungus
- Paper work must be updated and keep ready for USDA department of the state of Fla.
Head Veterinarian
Ostrich America
01.1993 - 01.1997
- Raising ostriches from egg to adulthood, the company supplied these birds to zoos and private buyers around the world
- Duties included all surgeries and health checks daily
- My part as lead Veterinarian was to oversee the quality of health records of birds
- Adjusted all food intake for all birds and managed 8 Veterinarian technician.
Veterinarian
Miami Zoo
01.1986 - 01.1990
- My time with the zoo was spent as one of three veterinarians on site
- Most of my time was spent in the large cat department
- I monitored the health of the animals, handled emergencies when they arose, preformed surgeries and maintained the overall health and happiness of animals.
Education
General High School -
Norton High School
Norton, OhioMedicine and in Animal Sciences -
Ohio State University
Columbus, Ohio01.1989
Bachelors Degree in Animal Husbandry -
Ohio State University
Columbus, Ohio01.1983
Skills
- I have a natural attention to detail, usually catching errors before they become a larger issue
- As a great multitasked I can handle doing more than one objectives proficiently
- Management trained, with over 20 yrs of experience
- Fast learning new tasks, also good at thinking on my feet and always up for a challenge
- Maintains a positive outlook, always ready to pickup fellow associates when they are feeling low
- Works well with technology and has knowledge of windows and Mac operating systems
Specialized Trained
- Lab Technician
- TDR trained
- Windows excel.
- PowerPoint
- Microsoft word
- OneNote
- Office Outlook.
- Event Planning
- Customer service and problem solving
- Amazon LOAO Seattle Manager training
- Payroll and on boarding tasks
- SAP Concur traveling and audits
- Making dead-lines
Timeline
Pharmacy Processor
DLH (Department of Veterans Affairs)
01.2023 - Current
GSF / Sort SE Team
Amazon BNA 14
01.2020 - 01.2023
Market Correction Team
Permobil
06.2019 - 08.2019
Deliver Station Launch Manager
AMZL Ricon GA
01.2018 - 01.2019
Back Half Night Process Trainer\ Pit Trainer
Amazon BNA2
01.2016 - 01.2018
Inbound and Outbound
Amazon BNA3
01.2011 - 01.2016
Sales\Manager
Posh Posies Flower Farm
01.2009 - 01.2012
Refurbished Rebuilt Computers
Dell Computers EG1
01.2006 - 01.2009
QA Department Lead
Great America
01.2004 - 01.2006
Dock Master Inbound Ship Clerk
Ryder Logistics
01.2000 - 01.2004
Lab Technician
Kissimmee Plant Labs INC.
01.1998 - 01.2000
Head Veterinarian
Ostrich America
01.1993 - 01.1997
Veterinarian
Miami Zoo
01.1986 - 01.1990
General High School -
Norton High School
Medicine and in Animal Sciences -
Ohio State University
Bachelors Degree in Animal Husbandry -
Ohio State University
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