Thilak RS

Project Description: BCBSLA- Main & support(Customer Support)

• Streamlined support ticket resolution through effective communication and collaboration with team members.
• Ensured data integrity by performing regular backups and disaster recovery planning for client servers.
• Monitoring Biztalk sever administrator and IIS deployment when client request.
• Automated routine server maintenance tasks, freeing up time for more critical support responsibilities.
• Managed approximately 20 incoming calls, emails and faxes per day from customers.

• Contributed to end-user security awareness training programs, promoting strong organizational security culture.
• Evaluated new cybersecurity tools and technologies, ensuring that organization remained up-to-date on industry best practices.
• Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
• Supported internal investigations into potential policy violations or data breaches, gathering digital evidence as needed.
• Solving 2+ entry level virtual machines and learning more new topics in try hack me website.