THIRUMAGAL T
Business Banking Operations Manager
Chennai
Summary
Dynamic Business Banking Operations Manager with a proven track record at HDFC Bank, excelling in operations management and process improvement. Enhanced customer service efficiency through innovative solutions, while effectively training staff and resolving complaints. Skilled in performance monitoring and problem-solving, driving productivity and ensuring compliance with banking regulations.
Overview
7
7
years of professional experience
Work History
Business Banking Operations Manager
HDFC Bank
04.2023 - Current
- Managed daily operations to ensure compliance with banking regulations
- Coordinated Staff Schedules to optimize productivity and service levels
- Implemented process improvements to enhance customer service efficiency
Senior Officer
Standard Chartered Global Business Services
03.2018 - 04.2023
- Responsible for Credit Limit Setting for Corporate Clients
- Handled Business Segments Of Global Corporate, Whole-Sale Credit, Local Credit & Business Banking Operations
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
Education
MBA - Financial Services
Anna University
Chennai, India 04.2001 -
Bachelor of Arts - Commerce
Madras University
Chennai, India 04.2001 -
Skills
Operations management
Timeline
Business Banking Operations Manager
HDFC Bank
04.2023 - Current
Senior Officer
Standard Chartered Global Business Services
03.2018 - 04.2023
MBA - Financial Services
Anna University
04.2001 -
Bachelor of Arts - Commerce
Madras University
04.2001 -
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